Member Services Representative jobs in Newport News, VA
Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative jobs
Member Services Representative
- Planet Fitness - Excel Fitness
-
Hampton, VA
PART_TIME
-
Grow with us!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
What are you waiting for? APPLY TODAY! - Just Posted
Member Services Representative Overnight
- Planet Fitness - Excel Fitness
-
Hampton, VA
FULL_TIME
- Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 sta...
- 28 Days Ago
Universal Member Services Representative (On-site)
- 1st Advantage Federal Credit Union
-
Newport, VA
FULL_TIME
- Universal Member Services Representative - Denbigh Newport News, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Universal Member Services Representative to support our bu...
- Just Posted
Universal Member Services Representative (On-site)
- 1st Advantage Federal Credit Union
-
Hampton, VA
FULL_TIME
- Universal Member Services Representative - Mercury Hampton, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Universal Member Services Representative to support our busy Me...
- 13 Days Ago
Universal Member Services Representative (On-site)
- 1st Advantage Federal Credit Union
-
Williamsburg, VA
FULL_TIME
- Universal Member Services Representative - Commons Way Williamsburg, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Universal Member Services Representative to support ou...
- 1 Month Ago
Call Center - Member Services Representative - eBranch (On-site)
- 1st Advantage Federal Credit Union
-
Yorktown, VA
FULL_TIME
- Call Center - Member Services Representative - eBranch: Kiln Creek Office Yorktown, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Call Center - Member Services Represent...
- 11 Days Ago
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0 Member Services Representative jobs found in Newport News, VA area
Member Service Representative
- Excel Fitness
-
Portsmouth, VA
- Position: Sub Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help...
- 4/24/2024 12:00:00 AM
Full Time Member Service Representative
- Abnb Fcu
-
Chesapeake, VA
- **Full Time Member Service Representative** **Department:** Cedar Branch **Location:** Chesapeake, VA **Employee Perks**...
- 4/23/2024 12:00:00 AM
Member Service Rep SUB
- Excel Fitness
-
Virginia Beach, VA
- Position: SubReports to: General Manager (GM)/ Assistant Manager (AM) / Shift LeadDepartment: OperationsPurpose: Help pr...
- 4/23/2024 12:00:00 AM
Member Service Representative
- ABNB Federal Credit Union
-
Yorktown, VA
- Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
- 4/22/2024 12:00:00 AM
Member Service Representative
- ABNB Federal Credit Union
-
Virginia Beach, VA
- Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
- 4/22/2024 12:00:00 AM
Full Time Members Service Representative
- Excel Fitness
-
Norfolk, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/22/2024 12:00:00 AM
Member Services Representative
- Crunch Fitness
-
Virginia Beach, VA
- Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilitie...
- 4/21/2024 12:00:00 AM
Member Services Representative
- Excel Fitness
-
Norfolk, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/20/2024 12:00:00 AM
About Newport News, Virginia
Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water.
The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$33,805 to $41,024
Newport News, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago