Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Title: Guest Services Representative
Job Type: Variable or full-time, non-exempt
Supervisor: General Manager or Guest Services Manager
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to ? our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:
The Bird Dogma
Summary
Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.
GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Duties & Responsibilities
Experience, Skills, and Education
**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.
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