Member Services Representative jobs in Roanoke, VA

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Member Experience Representative (Daleville Retail Center)
  • Member One Federal Credit Union
  • Daleville, VA FULL_TIME
  • Are you looking for a job that offers career growth? This may be the position for you! We are in the business of making financial dreams come true. Come work with passion, purpose, and pretty amazing people at Member One Federal Credit Union!

    Member One' s mission is to help our members, employees, and communities flourish. Our vision is to be our members' favorite solution however they wish to bank with us. We create and enhance member relationships by providing a knowledgeable team that offers exceptional services.

    We are looking for a Member Experience Representative to serve members in our Daleville Retail Center. We work in a collaborative work environment where we are motivated to redefine what the "member experience" looks like at all levels of the organization. This role will support external member experience by providing in-person financial knowledge and services to members of Member One FCU.


    Benefits for you:
    * Paid Time Off plan, 8 hours of paid volunteer time, YOUnity Day (paid time off to celebrate a holiday that may not fall within the federal holidays)
    * Twelve weeks paid maternity leave and paid parental leave
    * Up to 12 paid holidays
    * 401(k) with 100 percent employer match up to the first six percent
    * Tuition reimbursement
    * Medical, dental, and vision insurances
    * Company-paid life insurance and short-term/long-term disability plans

    Job Summary: The Member Experience Representative provides a complete, in-person member service experience. The position uses sound judgment, professionalism, integrity, accuracy, and expediency in assisting members while adhering to established security safeguards, identification measures, and all Credit Union policies and procedures.

    The Member Experience Representative role provides career advancement opportunities within the retail center. You can look forward to promotions, pay increases, and technical responsibilities as you progress through training requirements and skill development. Ultimately, the Member Experience Representative will perform all retail services including transactions, opening and maintaining share accounts, processing and servicing loans including consumer loans and home equities, and processing and servicing business share accounts.

    • Process transactions and utilize proper cash handling procedures to maintain a balanced cash drawer.
    • Process new account opening and applications for member and business share accounts.
    • Process Individual Retirement Account (IRA) and special account transactions and applications.
    • Process consumer and home equity loans applications. Review consumer credit reports and gather information and/or documentation necessary for underwriter analysis.
    • Establish and maintain cooperative relationships with internal and external members. Assist members in a friendly, professional manner, demonstrate adaptability and a positive attitude when faced with challenging situations.
    • Educate current and prospective members about products and services.
    • Address member concerns and take appropriate action to resolve.
    • Support and assist other retail center locations. Work location may change as business and service needs dictates.


    Hours: Monday-Friday 7:30am-6:00pm, Saturday 8:30am-1:00pm

     

    Roanoke Valley Retail Centers (Salem, Southwest Roanoke, South Roanoke, Downtown Roanoke, Hershberger Road, Orange Avenue, Vinton, and Daleville)

    Lynchburg Retail Centers (Timberlake Road, Lakeside Crossing, and Forest)

    New River Valley Retail Centers (Fairlawn and Christiansburg)

    Franklin County Retail Centers (Rocky Mount and Westlake)


    Member One Federal Credit Union (MOFCU) is committed to the full inclusion of all qualified individuals. As part of this commitment, MOFCU will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact a member of our People Operations Team at 540-982-8811 or pops@memberonefcu.com.

    Member One is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. M/F/Disability/Covered Veteran.

     

  • 5 Days Ago

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Member Experience Representative (Salem Retail Center)
  • Member One Federal Credit Union
  • Salem, VA FULL_TIME
  • Are you looking for a job that offers career growth? This may be the position for you! We are in the business of making financial dreams come true. Come work with passion, purpose, and pretty amazing ...
  • 11 Days Ago

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Part Time- Member Experience Representative (Hershberger Retail Center)
  • Member One Federal Credit Union
  • Roanoke, VA PART_TIME
  • Are you looking for a job that offers career growth? This may be the position for you! We are in the business of making financial dreams come true. Come work with passion, purpose, and pretty amazing ...
  • 11 Days Ago

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Member Services Representative
  • Planet Fitness - United FP Management, LLC
  • Bluefield, WV PART_TIME
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, activ...
  • 3 Days Ago

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Member Services Representative
  • Excel Fitness Management LLC
  • Newport, VA PART_TIME
  • Position: Member Services Representative - Overnight Reports to: General Manager (GM)/ Assistant Manager (AM) Department: Operations Purpose: Execute club operations overnight in a designated location...
  • 12 Days Ago

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees wo...
  • Just Posted

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0 Member Services Representative jobs found in Roanoke, VA area

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Retail Member Advisor
  • Blueeaglecreditunion
  • Roanoke, VA
  • Retail Member Advisor Summary Title:Retail Member AdvisorID:13-2021Location:Roanoke, VirginiaDepartment:Branch Descripti...
  • 3/28/2024 12:00:00 AM

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Salem, VA
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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Account Associate - State Farm Agent Team Member
  • Brent Hershey - State Farm Agent
  • Roanoke, VA
  • Job Description Job Description Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the ...
  • 3/27/2024 12:00:00 AM

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Conference Floor Set Up Attendant @ Hotel Roanoke & Conference Center
  • Hotel Resource
  • Roanoke, VA
  • **Other** **Conference Floor Set Up Attendant @ Hotel Roanoke & Conference Center** Conference Floor Set Up Attendant @ ...
  • 3/27/2024 12:00:00 AM

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Account Associate - State Farm Agent Team Member
  • Brian Evans - State Farm Agent
  • Roanoke, VA
  • Job Description Job Description Benefits: Opportunity for advancement Paid time off Training & development ROLE DESCRIPT...
  • 3/25/2024 12:00:00 AM

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Care Services Coordinator
  • The ALS Association
  • Roanoke, VA
  • Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By lea...
  • 3/25/2024 12:00:00 AM

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Customer Service Rep (CSR) For Advance Customer Service Team (ACT)
  • State Electric Supply Co.
  • Roanoke, VA
  • ** Customer Service Rep (CSR) For Advance Customer Service Team (ACT)** **Job Category****:** Marketing **Requisition Nu...
  • 3/25/2024 12:00:00 AM

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Contact Center Member Service Representative
  • Blueeaglecreditunion
  • Roanoke, VA
  • Contact Center Member Service Representative Summary Title:Contact Center Member Service RepresentativeID:1-2022Location...
  • 3/24/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 42.9 square miles (111.1 km2), of which 42.5 square miles (110.1 km2) is land and 0.3 square miles (0.8 km2) (0.8%) is water. Roanoke is located in the valley and ridge province of Virginia immediately west of the Blue Ridge Mountains and east of the Allegheny Mountains Within the city limits is Mill Mountain, which stands detached from surrounding ranges. Its summit features the Roanoke Star, Mill Mountain Zoo, the Discovery Center interpretive building, and an overlook of the Roanoke Valley. The Appalachian Trail runs...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$33,017 to $40,076
Roanoke, Virginia area prices
were up 1.2% from a year ago