Member Services Representative jobs in Salisbury, NC

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Guest Services Representative II
  • Novant Health
  • Salisbury, NC OTHER
  • Overview

    *ROWAN MEDICAL CENTER* Guest Services Representative II serves as the role model for service excellence and patient experience. The Guest Service Representative II is responsible for providing caring and compassionate service to patients and their loved ones during many phases of the patient’s care and sets the tone for the patient’s and guest’s remarkable experience. Guest Service Representative II provides support and comfort measures through continual rounding and communication with the clinical team and support services. Maintains a welcoming and safe environment, provides immediate service recovery as needed, and performs various clerical duties as assigned. Coordinates the lost and found process where applicable. This role serves as a partner between the patient and hospital, assisting patients with their rights and needs throughout their visit. The Guest Services Representative II performs duties outlined within the Guest Services Representative role and provides support for this role. The Guest Services Representative II must have a comprehensive knowledge of hospital services and facility resources to ensure every guest has a remarkable experience.

    #DPPGR

    At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

    Qualifications

    • Education: High School Diploma or GED, Required. 2 Year / Associate Degree, Preferred.
    • Experience: Minimum of two years in a busy healthcare/social work setting, Preferred. Customer Service; Social Work; Clergy; Scheduling; Previous leadership experience, Preferred.
    • Licensure/Certification: Valid state drivers license for facilities where valet assistance may be needed, Required.
    • Additional Skills (required): Presents self in a professional manner and possesses strong customer services skills. Ability to converse with people of diverse backgrounds and all levels of authority. Must be detail-oriented and demonstrate problem solving and critical thinking skills. Comfortable in patient care areas, including the inpatient and emergency departments. Ability to function independently with minimal supervision and as part of a team. Able to provide prompt and quick service recovery for patient and visitor complaints. Must demonstrate flexibility and adaptability to changing priorities in a fast-paced environment. Must possess excellent organizational and time-management skills. Able to use de-escalation techniques to maintain a safe environment. Must be familiar with Microsoft Office, have proficient typing skills and familiarity with scheduling programs.
    • Additional Skills (preferred): Be a current notary public or be willing to become a notary, if needed.

    Responsibilities

    It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

    • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
    • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
    • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
  • 9 Days Ago

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Teller Services Representative
  • Sharonview Standard Brand
  • Salisbury, NC FULL_TIME
  • Salary Range: $42,900 - $49,312 Sharonview is looking for an energetic and compassionate Teller Service Representative to help meet the financial needs of members while delivering superior customer se...
  • Just Posted

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Client Services Representative
  • Grimes Yeoman, PLLC.
  • Mooresville, NC FULL_TIME
  • Company Description Grimes Yeoman PLLC is a personal injury and business litigation law firm located in Mooresville, serving clients in the greater Charlotte region and throughout the state of North C...
  • Just Posted

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Patient Services Representative
  • Brightview Llc
  • Salisbury, NC FULL_TIME
  • Patient Services Representative Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of con...
  • Just Posted

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Patient Services Representative
  • Aspen Dental
  • Statesville, NC PART_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • 7 Days Ago

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Patient Services Representative
  • Aspen Dental
  • Lexington, NC FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • 1 Day Ago

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0 Member Services Representative jobs found in Salisbury, NC area

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MEMBER SERVICE REPRESENTATIVE
  • Carolinas Telco Federal Credit Union
  • Charlotte, NC
  • Job Description Job Description POSITION DESCRIPTION: MEMBER SERVICE REPRESENTATIVE Department: BRANCH OPERATIONS Classi...
  • 3/18/2024 12:00:00 AM

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Member Services Representative - Part Time Weekend / Sun: 9a - 5p
  • Planet Fitness
  • Cornelius, NC
  • This position is for a Part Time opportunity Work Hours Are: Sunday: 9am - 5pm If you can be dedicated to this shift and...
  • 3/18/2024 12:00:00 AM

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Member Service Representative
  • Truliant Federal Credit Union
  • Greensboro, NC
  • **Job Details** **Member Service Representative - (1623)** This details all the information about the job posting. Share...
  • 3/17/2024 12:00:00 AM

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Member Services Representative III
  • Advancial
  • Charlotte, NC
  • **Responsibilities** **The position is located in our South Charlotte, NC branch** **Consumer Lending experience require...
  • 3/17/2024 12:00:00 AM

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Member Services Representative - Full Time
  • Planet Fitness Inc.
  • Charlotte, NC
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/17/2024 12:00:00 AM

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Member Services Representative II
  • Advancial
  • Charlotte, NC
  • **Responsibilities** **This position is located in our South Charlotte branch and requires Saturday availability.** **SU...
  • 3/16/2024 12:00:00 AM

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Member Services Representative - FT - 6a-2p (Mon-Fri)
  • Planet Fitness
  • Cornelius, NC
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/15/2024 12:00:00 AM

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Member Service Representative
  • Truliant Federal Credit Union
  • Asheboro, NC
  • **Job Details** **Member Service Representative - (1799)** This details all the information about the job posting. Share...
  • 3/14/2024 12:00:00 AM

Salisbury (/ˈsɔːlzbəri/ SAWLZ-bər-ee) is a city in the Piedmont of North Carolina; it is the county seat of Rowan County. Located 44 miles northeast of Charlotte and within its metropolitan area, the town has attracted a growing population. This was 33,663 in the 2010 Census (growing 27.8% from the Census in 2000). Founded in 1753, Salisbury is noted for its historic preservation, with five Local Historic Districts and ten National Register Historic Districts. Salisbury is the home to North Carolina soft drink, Cheerwine, regional supermarket, Food Lion and Rack Room Shoes. It is one of two ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$33,891 to $41,138
Salisbury, North Carolina area prices
were up 1.5% from a year ago