Member Services Representative jobs in Santa Ana, CA
Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative jobs
Member Services Representative
- Planet Fitness - PFNY/ PFCali
-
Santa Ana, CA
PART_TIME
-
*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Qualifications/Requirements
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
Why Join Planet Fitness?
Philosophy
We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).
Mission StatementAt PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.Job Benefits include- Free Black Card gym membership.
- Day, evening, or overnight shifts.
- Career growth opportunities.
- Discounts on merchandise sold at the club.
- Benefits including: medical, 401k, and supplemental insurance.
- Discounts on movie tickets, theme parks, hotels, attractions, and much more.
- 20 Days Ago
Member Services Representative
- Supreme Fitness Group
-
Santa Ana, CA
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- 8 Days Ago
Member Services Representative
- Supreme Fitness Group
-
Tustin, CA
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- 8 Days Ago
Member Services Representative
- Supreme Fitness Group
-
Fountain Valley, CA
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- 2 Months Ago
Patient Services Representative
- the Hurtt Family Health Clinic
-
Tustin, CA
FULL_TIME
- The Patient Services candidate will provide daily front office, eligibility, and intake support services for Hurtt Family Health Clinic patients. The best candidate for this position: is bilingual in ...
- 20 Days Ago
Front Desk Services Representative
- the Orange County Rescue Mission
-
Tustin, CA
FULL_TIME
- The Rescue Mission is looking for part-time assistance (up to 28 hours per week) at our Front Desk at the Village of Hope. This position is the first face of the Village of Hope and will greet and ass...
- 20 Days Ago
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0 Member Services Representative jobs found in Santa Ana, CA area
Member Services Representative I
- Wescom Credit Union
-
Hawthorne, CA
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Ca...
- 4/24/2024 12:00:00 AM
Personal Banker (Member Service Representative III)
- SchoolsFirst Federal Credit Union
-
Whittier, CA
- We're always looking for diverse, talented, service-oriented people to join our exceptional team. Personal Banker (Membe...
- 4/24/2024 12:00:00 AM
Member Service Representative, potential hybrid/remote
- MemorialCare Medical Group
-
Fountain Valley, CA
- **Member Service Representative, potential hybrid/remote** Location: Fountain Valley, California Schedule: Full-time Shi...
- 4/23/2024 12:00:00 AM
Member Service Representative
- Crunch
-
San Clemente, CA
- Member Service Representative Highlights: $15-$17 per hour Fun and lively environment, versatile assignments, competitiv...
- 4/22/2024 12:00:00 AM
Member Services Representative I (UCLA)
- Wescom Credit Union
-
Los Angeles, CA
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Ca...
- 4/22/2024 12:00:00 AM
Member Services Representative>
- Supreme Fitness Group
-
Foothill Ranch, CA
- Supreme Fitness Group - JobID: 100-133785146 [Guest Service / Front Desk] As a Member Services Representative at Supreme...
- 4/21/2024 12:00:00 AM
Part-Time Member Service Representative
- The Young Turks
-
Los Angeles, CA
- **** **Part-Time Member Service Representative** Los Angeles, CA preferred, PM PST hours required **Industry** Membershi...
- 4/21/2024 12:00:00 AM
Teller/Member Services Representative- Rosenell
- California Credit Union
-
Los Angeles, CA
- Overview: The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exc...
- 4/21/2024 12:00:00 AM
About Santa Ana, California
Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States.
Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$39,516 to $47,956
Santa Ana, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago