Member Services Representative jobs in Spartanburg, SC

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Field Services Representative I
  • Spartanburg Water & Sewer
  • Spartanburg, SC FULL_TIME
  • Field Services Representative I


    SPECIFIC DUTIES AND RESPONSIBILITIES


    • Operate Water System Vehicle; maintains in clean and orderly condition; ensures that preventive maintenance is performed on scheduled basis; operate cellular phone and electronic communications equipment; report major automobile repair needs in prompt manner.

    • Maintain assigned tools, equipment, and machinery in proper working condition.

    • Assist in performing the non-payment cut-off list, accurately documenting the meter reading and action performed to disconnect service (cut off, lock, or remove). Maintain records on meter tampering situations encountered; submit to supervisor as required.

    • Communicate with and provides notification to customers relative to meter readings, bills, issues, etc.

    • Utilize physical and electronic maps (GIS software) to locate various streets and/or meter locations.

    • Assist Field Service Technicians, with most scheduled and unscheduled service orders in departments 03, 04, 07 and 13. Service orders consist of but are not limited to: move ins (turn on), move outs (turn off), check reads, removing, replacing or resetting meters, investigating no consumption and non-read meters, replacing lids, check leaks and conducting pre-billing verification reads. Completes tasks ensuring that work is performed in accordance with established policies and procedures, and in timely manner.

    • Collect money, stock, and service Ice House units as scheduled. Perform visual inspections, housekeeping, sanitization, and functional testing for existing units.

    • Recognize potential meter problems and/or repair needs and performs minor maintenance as needed; report major repair needs and/or problems in prompt manner. Check customer meters for leaks and repairs any found leaks inside of the meter box; prepares written explanation of findings and submits in timely manner for review and approval; communicate findings to supervisor.

    • Operate and maintain hand held meter reading microcomputer for the purpose of reading or troubleshooting the ERT (Encoder/recorder/transmitter). Reprogram and or replace damaged or non-functioning ERTs or dials.

    • Utilize various types of tools, equipment, and devices such as calculator, cellular phone/radio, electronic tablet/laptop, metal detector, cutoff key, torx bit, vise, pipe wrench, shovel, posthole diggers, probe bar, binoculars, screwdriver, hammer, chisel, pruners, utility cutter, meter lid lifter, etc.

    • Provide courier service to deliver/pick up documents or other items for the Administrative Office and other departments, as needed.

    • Observe prescribed safety rules in the performance of activities and use personal protective equipment as required.

    • Performs other related duties as required.


    MINIMUM TRAINING AND EXPERIENCE
    :

    • High school diploma or equivalent
    • 6 months to 1 year of experience in related field; or any equivalent combination of education and experience, or any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
    • Must possess valid driver's license.
    • Must be able to obtain First Aid/CPR certifications.


    Join Spartanburg Water and you'll reap the rewards of a career in a stable industry dedicated to the protection of public health and the environment. We look for the best and expect the best in our workforce, and for our community. We promote a positive work/life balance. We're members of the South Carolina Retirement System, offer excellent benefits, a competitive starting salary with paid vacation and paid sick time as well as opportunities for advancement.

    The successful candidate will under general supervision, perform field services related to meters, facilities, Ice Houses, and customer problems. Performs minor maintenance to meters as needed. Reports to Field Service Supervisor.

  • 9 Days Ago

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Customer Services Representative
  • CK Circle K Stores Inc.
  • Spartanburg, SC OTHER
  • Store 2709224: 8697 Asheville Hwy, Spartanburg, South Carolina 29303 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service ...
  • 14 Days Ago

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Patient Services Representative
  • Aspen Dental
  • Forest, NC FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • 1 Day Ago

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Patient Services Representative
  • Aspen Dental
  • Spartanburg, SC FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • Just Posted

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Financial Services Representative
  • Founders Federal Credit Union
  • Laurens, SC FULL_TIME
  • Relax...Join our Team! Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members ...
  • 7 Days Ago

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Customer Services Representative
  • Circle K
  • Spartanburg, SC FULL_TIME
  • Store 2709224: 8697 Asheville Hwy, Spartanburg, South Carolina 29303Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Re...
  • 17 Days Ago

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0 Member Services Representative jobs found in Spartanburg, SC area

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FT Customer Support Representative - Work From Home>
  • Goalbook
  • Spartanburg, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $80K per year / Full medical, dental, and vision / 401k matching ...
  • 3/19/2024 12:00:00 AM

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FT Customer Support Representative - Work From Home>
  • Goalbook
  • Boiling Springs, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $80K per year / Full medical, dental, and vision / 401k matching ...
  • 3/19/2024 12:00:00 AM

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Bilingual Teller / Member Service Representative
  • Self Help
  • Greenville, SC
  • ** Bilingual Teller / Member Service Representative** **Job Category****:** Branch **Requisition Number****:** BILIN0018...
  • 3/18/2024 12:00:00 AM

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FT Lifeforce: Customer Experience Associate (Work From Home)>
  • M13
  • Boiling Springs, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $45K per year / Healthcare, Dental & Vision / Weekend & Hol...
  • 3/18/2024 12:00:00 AM

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Member Services Associate I
  • YMCA of Greenville
  • Greenville, SC
  • Overview: The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community thr...
  • 3/17/2024 12:00:00 AM

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Member Services Associate I (Evening and Weekends)
  • YMCA of Greenville
  • Simpsonville, SC
  • Overview: The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community thr...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Boiling Springs, SC
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/17/2024 12:00:00 AM

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Customer Service Representatives
  • Percepta
  • Spartanburg, SC
  • At Percepta, we bring first-class service across each market we support. As a Customer Service Representative (CSR) in S...
  • 3/15/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$33,566 to $40,743
Spartanburg, South Carolina area prices
were up 1.5% from a year ago