Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Area Financial Services is a Credit Union Service Organization (CUSO) providing high quality products and services to credit unions. Formed in 1986 and located in Fremont, OH, Area Financial Services offers a rewarding work environment rooted in a service culture. Join a team with a mission where you can feel valued, engaged, and inspired to be your best.
Job Purpose:
To be first point contact for member calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. This position is also responsible for processing transactions, assisting members with online banking issues, directing phone calls, and delivering high quality customer service to members with credit and debit card questions.
Essential Functions and Responsibilities:
The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. AFS reserves the right to modify or change the duties or essential functions of this job at any time.
Education/Experience:
Skills/Qualifications:
Duties are performed primarily in an office setting. They include, but are not limited to, the ability to operate a computer and other standard office equipment. In addition the following skills and qualifications are necessary:
COVID-19 Precaution(s):
Job Duties:
Communication method(s) used:
Work Remotely
Job Type: Full-time
Pay: $27,000.00 - $36,000.00 per year
Benefits:
Schedule:
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Experience:
Work Location: In person
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