Member Services Representative, Sr. jobs in Akron, OH
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Planet Fitness
-
Medina, OH
PART_TIME
-
Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Just Posted
Member Services Representative
- Planet Fitness
-
Wooster, OH
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 2 Months Ago
Member Services Representative
- Planet Fitness
-
Wadsworth, OH
PART_TIME
- -PART TIME: must be able to work weekends and holidays- The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer servi...
- Just Posted
Financial Services Representative – State Farm Agent Team Member
- Michael Foster - State Farm Agent
-
Medina, OH
FULL_TIME
- Benefits: 401(k) 401(k) matching Paid time off Training & development ROLE DESCRIPTION: As a Financial Services Representative with State Farm, you will successfully market the financial products that...
- 1 Month Ago
Third Party Sr Claims Representative
- Fleet Response
-
Hudson, OH
FULL_TIME
- *Eligibility for a SIGN ON BONUS* Fleet Response’s mission is to provide innovative and effective service to our clients and to maintain a high standard of professionalism and partnership in an enviro...
- 9 Days Ago
Financial Services Representative – State Farm Agent Team Member (Life Insurance Focus)
- Sharon Guilliams - State Farm Agent
-
Wooster, OH
FULL_TIME
- Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative – State Farm Agent Team Member (Life Insu...
- 12 Days Ago
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0 Member Services Representative, Sr. jobs found in Akron, OH area
Customer Service Representative - Tier 1
- Epiphany Management Group
-
Akron, OH
- Job Description Job Description About the Company Paid Training! Flexible Schedule! Epiphany Management Group is GROWING...
- 4/16/2024 12:00:00 AM
Member Service Rep III - Loan Officer
- Directions Credit Union
-
Wooster, OH
- What You Will Do: Handle advanced IRA transactions, including required minimum distributions, excess contributions, and ...
- 4/14/2024 12:00:00 AM
Host/Hostess
- ClubCorp
-
Akron, OH
- Host/Hostess in Akron, OH at Firestone Country Club **Location:** **Job Description** Host Staff *Responsible for creati...
- 4/14/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Akron, OH
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
Member Service Representative (KFY)
- Akron Area YMCA
-
Akron, OH
- Description (The YMCA is an Equal Opportunity Employer) POSITION SUMMARY: This position supports the mission of the Y, a...
- 4/13/2024 12:00:00 AM
Member Service Representative, Hudson, Part-Time
- Digital Federal Credit Union
-
Hudson, OH
- ** Member Service Representative, Hudson, Part-Time** **Job Category****:** Branch Services **Requisition Number****:** ...
- 4/13/2024 12:00:00 AM
Bilingual Customer Service Specialist (Spanish)
- Sherwin-Williams
-
Akron, OH
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 3/25/2024 12:00:00 AM
Store Customer Service Specialist
- Sherwin-Williams
-
Akron, OH
- This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
- 2/21/2024 12:00:00 AM
About Akron, Ohio
Akron (/ˈækrən/) is the fifth-largest city in the U.S. state of Ohio and is the county seat of Summit County. It is located on the western edge of the Glaciated Allegheny Plateau, about 30 miles (48 km) south of Cleveland. As of the 2017 Census estimate, the city proper had a total population of 197,846, making it the 119th-largest city in the United States. The Greater Akron area, covering Summit and Portage counties, had an estimated population of 703,505.
The city was founded in 1825 by Simon Perkins and Paul Williams, along the Little Cuyahoga River at the summit of the developing Ohio and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$45,875 to $57,399
Akron, Ohio area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020