Member Services Representative, Sr. jobs in Albany, NY

The Opportunity:

Education:

• High school diploma or GED required

Qualifications:

• 2 years experience in material handling/inventory replenishment or customer service
• Computer literacy including intermediate proficiency in Microsoft Office including Word and Excel
• Experience in either shipping, inventory, or purchasing
• Effective communication both verbal and written
• Proactive thinking with the ability to self-motivate, prioritize tasks, and meet goals
• Excellent customer service skills with a professional, can-do demeanor

Preferred Experience:

• Spill containment training, IATA, DOT, IMDG and OSHA Right to Know knowledge
• Cross referencing and inside sales experience
• Knowledge of scientific products and services

• Site Coverage role will involve cross training for all services provided by Avantor Inventory Services (on the job training will be provided).
• Continuing education for activities handled by Onsite Technicians and Coordinators will be expected.
• Required travel between multiple buildings as needed (travel by vehicle may be necessary).
• Daily/weekly changes assignment changes to be expected.
• Wearing of safety-toe footwear, safety glasses, and other customer defined protective garments will be required in specific work areas.
• Some work areas require donning of extreme cold temperature protective clothing (jackets, gloves, etc.).
• Inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.
• Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.
• Provides daily customer service functions and communicates with the customer relative to inventory management.
• Purchasing functions including back order reporting and expediting, direct factory shipments, 3rd party support, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues.
• Responsible for all customer service related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.
• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
• Training on forklift operations/safety may be required.
• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.
• Communicates with customer point of contact, purchasing directors, facility directors, and plant managers.
• Responsible for running consigned, non-consigned, customer owned or 3rd party inventory.
• Uses Avantor and customer computer systems (Avantor Inventory Management Systems, SAP, Oracle and other customer specific systems) in fulfillment of job duties.
• Meets goals and objectives: safety, performance and quality.
• Creates programs for enhanced service efficiencies.
• Reviewing and maintaining Standard Operating Procedures.
• Other duties as assigned

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.