Member Services Representative, Sr. jobs in Baton Rouge, LA
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- MAKE Fitness LLC
-
Denham Springs, LA
FULL_TIME
-
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
- Must be 18 years of age or older.
Physical Demands- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Perks- Base pay starts at $10.00/hour
- Flexible schedules
- Complimentary Black Card membership
- Employee Assistance Program
- FT Status:
- 2 weeks of Paid Time Off (PTO)
- 75% benefit coverage (Medical, Dental, Vision)
- Insurances STD, Life, Accident-Only, Cancer Indemnity, Hospital Confinement, Critical Care
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. - 14 Days Ago
Member Services Representative
- Planet Fitness - LA Windham Group
-
Baton Rouge, LA
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 2 Days Ago
Member Services Representative
- Planet Fitness - LA Windham Group
-
Denham Springs, LA
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 3 Days Ago
Member Services Representative
- MAKE Fitness LLC
-
Gonzales, LA
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 21 Days Ago
Member Services Representative Full Time
- Planet Fitness - LA Windham Group
-
Baton Rouge, LA
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 2 Days Ago
Member Services Representative (Part Time)
- Planet Fitness - LA Windham Group
-
Denham Springs, LA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 2 Days Ago
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0 Member Services Representative, Sr. jobs found in Baton Rouge, LA area
Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
- Broadridge Financial Solutions
-
Baton Rouge, LA
- At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
- 4/17/2024 12:00:00 AM
Member Service Representative (Baton Rouge, LA at O'Neal)
- Pelican State Credit Union
-
Baton Rouge, LA
- **Member Service Representative (Baton Rouge, LA at O'Neal)** Baton Rouge, LA, USA Req #520 Saturday, March 5, 2022 **Pe...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Sparkhound, Inc.
-
Baton Rouge, LA
- ** Customer Service Representative** **Job Category****:** Call Center **Requisition Number****:** CUSTO01225 Showing 1 ...
- 4/16/2024 12:00:00 AM
Patient Access Rep- Health Information Management
- Ochsner Health System
-
Baton Rouge, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/15/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Baton Rouge, LA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/14/2024 12:00:00 AM
Contact Center Representative-Remote (Baton Rouge, LA)
- Pelican State Credit Union
-
Baton Rouge, LA
- The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our member...
- 4/14/2024 12:00:00 AM
Client Services Associate
- Veritext Legal Solutions
-
Baton Rouge, LA
- Job Description Job Description Veritext is the global leader in legal litigation and deposition solutions providing the...
- 4/14/2024 12:00:00 AM
Community Outreach & Customer Service Associate
- LMI Baton Rouge
-
Baton Rouge, LA
- We are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreac...
- 4/13/2024 12:00:00 AM
About Baton Rouge, Louisiana
Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$45,162 to $56,506
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020