Member Services Representative, Sr. jobs in Casper, WY

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Member Services Representative, Sr. jobs

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Member Services Representative
  • PF Management Group
  • Casper, WY PART_TIME
  • Our Job Opening
    We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
    Some of your responsibilities will include:
    Customer Service/Front Desk Activities
    • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point of sale system.
    Member Accounts
    Utilize POS system to assist with new membership cards, change of address and billing or payment questions. 
    Club Cleanliness and Maintenance
    • Go above and beyond to keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Regular restroom and wet area cleaning and stocking.
    Qualifications/Requirements 
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    Physical Demands/Requirements
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 75 lbs.
    • Will occasionally encounter toxic chemicals during shift.
    Why you should join Planet Fitness!
    • Contribute to changing people’s lives every day by helping us create a healthier Planet!
    • Work hard and play hard with an amazing group of talented, dynamic professionals!
  • 2 Months Ago
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Part Time Member Services Representative
  • PF Management Group
  • Casper, WY PART_TIME
  • Our Job OpeningWe are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fi...
  • 8 Days Ago
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Inside sales representative
  • Inside Sales Representative
  • Casper, WY FULL_TIME
  • Title Inside Sales Representative About the Organization Cogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineer...
  • 28 Days Ago
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Sr. Safety & Environmental Representative
  • EOG Resources, Inc.
  • Gillette, WY FULL_TIME
  • Generally responsible for environmental compliance activities for divisional facilities in Wyoming. This position will report to the Division Environmental Manager and will work as part of a multi-dis...
  • 27 Days Ago
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Member Services
  • Troon
  • Sheridan, WY FULL_TIME
  • General Responsibilities: Members of the outside service team must be dedicated to providing superior customer service, exceeding all expectations for both members and guests. Team members must be det...
  • 2 Months Ago
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Member Services
  • The Powder Horn
  • Sheridan, WY FULL_TIME
  • General Responsibilities: Members of the outside service team must be dedicated to providing superior customer service, exceeding all expectations for both members and guests. Team members must be det...
  • 2 Months Ago
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0 Member Services Representative, Sr. jobs found in Casper, WY area

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Account Representative - State Farm Agent Team Member
  • Jon Valentine - State Farm Agency Intern
  • Casper, WY
  • Job Description Job Description Benefits: Bonus based on performance Competitive salary Opportunity for advancement Paid...
  • 4/23/2024 12:00:00 AM
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Member Services Manager
  • Wyhy Federal Credit
  • Casper, WY
  • Job Description Job Description WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve fi...
  • 4/22/2024 12:00:00 AM
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Driver 4 OTR Warehouse
  • Food Bank of the Rockies
  • Evansville, WY
  • Job Description Job Description Overview: Join us at Food Bank of Wyoming for a meaningful career journey! We're seeking...
  • 4/22/2024 12:00:00 AM
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Personal Financial Counselor, Assignment Ready Counselor, PFC, Wyoming
  • Magellan Health, Inc.
  • Casper, WY
  • This position will provide coverage in short-term, surge and on demand situations resulting from the Military needs such...
  • 4/21/2024 12:00:00 AM
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Senior Customer Solutions Program Manager (Renewables)- Portland, Oregon - #110849
  • Pacifi
  • Casper, WY
  • Join Our Team! PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of cust...
  • 4/19/2024 12:00:00 AM
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Customer Experience Supervisor II - Eastridge Mall
  • JC Penney
  • Casper, WY
  • Customer Experience Supervisor II - Eastridge Mall Location: Casper, WY, United States - Eastridge Mall 301 Wyoming Blvd...
  • 4/19/2024 12:00:00 AM
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Cashier
  • Walmart
  • Casper, WY
  • Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
  • 4/19/2024 12:00:00 AM
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Certified Nursing Assistant (CNA)
  • Life Care Center of Casper
  • Casper, WY
  • Position Details Employment Status: Part-Time Shift: Evening Come and grow with us! We are affiliated with Life Care Cen...
  • 4/19/2024 12:00:00 AM
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About Casper, Wyoming

Casper is a city in and the county seat of Natrona County, Wyoming, United States. Casper is the second largest city in the state, according to the 2010 census, with a population of 55,316. Only Cheyenne, the state capital, is larger. Casper is nicknamed "The Oil City" and has a long history of oil boomtown and cowboy culture, dating back to the development of the nearby Salt Creek Oil Field. In 2010, Casper was named the highest-ranked family-friendly small city in the West, and ranked eighth overall in the nation in Forbes magazine's list of "the best small cities to raise a family". Casper ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$45,590 to $57,042
Casper, Wyoming area prices
were up 2.9% from a year ago
View detail

What does a Member Services Representative, Sr. do?

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020