Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
**This is not remote work.** This is a regular, part-time 29 hours per week, Member Services Representative (teller) opportunity in Coast Central Credit Union's Crescent City, CA office. The schedule will be Monday-Friday.
We don't accept applications through this site. Please go to our website and apply:
https://www.coastccu.org/community/careers/
Thank you and we look forward to hearing from you.
Job Type: Part-time
Pay: $18.00 - $29.35 per hour
Benefits:
Shift:
Ability to Relocate:
Work Location: In person
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