Member Services Representative, Sr. jobs in Cincinnati, OH
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Planet Fitness - Midwest Management Group
-
Harrison, OH
FULL_TIME
-
Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- 15 Days Ago
Member Services Representative Evenings
- Crunch - Fitness Gurus
-
Florence, KY
FULL_TIME
- Reports to:Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all mem...
- 2 Days Ago
Member Services Representative Weekends
- Planet Fitness - Midwest Management Group
-
Cincinnati, OH
PART_TIME
- he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and gue...
- 3 Days Ago
Member Services Representative
- Planet Fitness - Midwest Management Group
-
Ft Mitchell, KY
FULL_TIME
- Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
- 6 Days Ago
Member Services Representative
- Planet Fitness - Midwest Management Group
-
Wright, KY
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 20 Days Ago
Member Services Representative
- Planet Fitness - Midwest Management Group
-
Newport, KY
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 22 Days Ago
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0 Member Services Representative, Sr. jobs found in Cincinnati, OH area
Member Services Representative Mornings>
- Crunch Fitness
-
Florence, KY
- Crunch Fitness - JobID: 100-133005964 [Guest Service / Front Desk] As a Member Services Representative at Crunch Fitness...
- 4/19/2024 12:00:00 AM
Member Services Representative (Opener 4:30am to 1:00pm)
- Crunch
-
Florence, KY
- Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills...
- 4/19/2024 12:00:00 AM
Member Services Representative
- Planet Fitness Inc.
-
Covington, KY
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/18/2024 12:00:00 AM
Member Service Representative
- Planet Fitness Inc.
-
Harrison, OH
- he Member Services Representative will be responsible for creating a positive member experience by providing a superior ...
- 4/18/2024 12:00:00 AM
Member Services Representative Full Time Mornings
- Planet Fitness Inc.
-
West Chester, OH
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/18/2024 12:00:00 AM
Member Services Representative Full Time M-F; 2pm-10pm, 3pm-11pm
- Planet Fitness Inc.
-
Cincinnati, OH
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/18/2024 12:00:00 AM
Member Service Representative
- Trupartner Credit Union
-
Cincinnati, OH
- * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
- 4/16/2024 12:00:00 AM
Member Services Representative
- Planet Fitness Inc.
-
Middletown, OH
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/16/2024 12:00:00 AM
About Cincinnati, Ohio
Cincinnati (/ˌsɪnsɪˈnæti/ SIN-sih-NAT-ee) is a major city in the U.S. state of Ohio, and is the government seat of Hamilton County. Settled in 1788, the city is located at the northern side of the confluence of the Licking and Ohio rivers, the latter of which marks the state line with Kentucky. The city drives the Cincinnati–Middletown–Wilmington combined statistical area, which had a population of 2,172,191 in the 2010 census making it Ohio's largest metropolitan area. With a population of 296,943, Cincinnati is the third-largest city in Ohio and 65th in the United States. Its metropolitan ar...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$46,493 to $58,172
Cincinnati, Ohio area prices
were up 1.1% from a year ago
were up 1.1% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020