Member Services Representative, Sr. jobs in Dayton, OH
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Planet Fitness OH/DE Knapp Group
-
Dayton, OH
FULL_TIME
-
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- 1 Day Ago
Member Services Representative
- Planet Fitness - Fitton Clubs
-
Sugarcreek, OH
FULL_TIME
- MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION FLSA Status: Non-Exempt (Hourly) Reports to: General Manager Special Requirements: Must be able to obtain and maintain CPR/AED Certification within tim...
- 2 Days Ago
Member Services Representative
- Planet Fitness - United FP Management, LLC
-
Wilmington, OH
PART_TIME
- THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, activ...
- 3 Days Ago
Weekend Member Services Representative
- Planet Fitness OH/DE Knapp Group
-
Dayton, OH
PART_TIME
- Benefits: 401(k) Employee discounts Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Pla...
- 9 Days Ago
Member Services Representative
- Planet Fitness - Fitton Clubs
-
Township of Sugarcreek, OH
FULL_TIME
- MEMBER SERVICES REPRESENTATIVE - JOB DESCRIPTION FLSA Status: Non-Exempt (Hourly) Reports to: General Manager Special Requirements: Must be able to obtain and maintain CPR/AED Certification within tim...
- 10 Days Ago
Member Services Representative
- Planet Fitness OH/DE Knapp Group
-
Centerville, OH
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 10 Days Ago
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0 Member Services Representative, Sr. jobs found in Dayton, OH area
Member Services Representative
- Planet Fitness Inc.
-
Middletown, OH
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/26/2024 12:00:00 AM
Patient Service Representative
- Smile Brands Group Inc.
-
Dayton, OH
- **Patient Service Representative** Location Kettering, OH Category Front Office **Ref #:** 121607 Job Type Full-Time Mer...
- 4/26/2024 12:00:00 AM
Member Services Rep Part Time Weekend Evening
- Planet Fitness Inc.
-
Dayton, OH
- Position: Member Services Rep - Part Time - Weekend/Evening We are searching for a motivated Member Services Representat...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Value City Furniture
-
Dayton, OH
- At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark ...
- 4/24/2024 12:00:00 AM
Customer Service Specialist
- Rollins, Inc.
-
Dayton, OH
- ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022495 Showing ...
- 4/24/2024 12:00:00 AM
Member Services Representative
- Bridge Credit Union
-
Dayton, OH
- Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our bo...
- 4/23/2024 12:00:00 AM
Member Services Representative Full Time Mornings
- Planet Fitness Inc.
-
West Chester, OH
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/23/2024 12:00:00 AM
Member Services Rep Full Time
- Planet Fitness - Fitton Clubs
-
Piqua, OH
- Job Description Job Description Position: Member Services Rep - Full Time - Afternoon/EveningWe are searching for a moti...
- 4/22/2024 12:00:00 AM
About Dayton, Ohio
Dayton (/ˈdeɪtən/) is the sixth-largest city in the state of Ohio and the county seat of Montgomery County. A small part of the city extends into Greene County. The 2017 U.S. census estimate put the city population at 140,371, while Greater Dayton was estimated to be at 803,416 residents. This makes Dayton the fourth-largest metropolitan area in Ohio and 63rd in the United States. Dayton is within Ohio's Miami Valley region, just north of Greater Cincinnati.
Ohio's borders are within 500 miles (800 km) of roughly 60 percent of the country's population and manufacturing infrastructure, making t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$46,112 to $57,696
Dayton, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020