Member Services Representative, Sr. jobs in El Cajon, CA

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative
  • Planet Fitness
  • Lakeside, CA FULL_TIME
  • JOIN OUR TEAM!

    At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience.” We Set the Tone” as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up. Currently with 33 locations across the East/West Coast and expected to double the number within the next 3-4 years.  We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.

    Job Summary:  Member Services Representative 

    (MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role.

    Essential Duties and Responsibilities:
    • Greet members, prospective members, and guests, providing an exceptional customer experience.
    • Enforcing the Judgement Free zone 
    • Always smile and be courteous.
    • Taking prospects on tours 
    •  
    • Handle all front desk related activities including: 
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Help members download PF Mobile App
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Completed assigned cleaning areas. 
    • Promotes sales of Tanning lotions and Memberships. 
    • Create connections with the community! 
    Qualifications/Requirements 
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Experience in Sales
    • Punctuality and reliability are a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    • CPR Certification AED/First Aid /CPR
    Physical Demands 
    • Continual standing and walking during shift.
    • Continual talking in person or on the club phone during shift.
    • Must be able to occasionally lift to 50 lbs.
     

    If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition/hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success.
  • Just Posted

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Member Services Representative (Weekends)
  • Planet Fitness
  • Chula Vista, CA PART_TIME
  • JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordabl...
  • Just Posted

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Member Services Representative
  • Planet Fitness - North County San Diego, CA
  • Escondido, CA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • Just Posted

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Overnight Member Services Representative
  • Planet Fitness - North County San Diego, CA
  • Vista, CA FULL_TIME
  • Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, pros...
  • Just Posted

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Member Services Representative
  • Planet Fitness
  • San Marco, CA FULL_TIME
  • JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordabl...
  • 1 Day Ago

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Overnight Member Services Representative
  • Planet Fitness - North County San Diego, CA
  • Escondido, CA FULL_TIME
  • Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, pros...
  • 2 Days Ago

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0 Member Services Representative, Sr. jobs found in El Cajon, CA area

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Membership Service Representative
  • EXOS, LLC
  • San Diego, CA
  • We're seeking a Member Services Representative to join our team! As our new Member Services Representative you will:Assi...
  • 3/28/2024 12:00:00 AM

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Membership Service Representative
  • EXOS
  • San Diego, CA
  • Job Summary: Responsibilities: We're seeking a Member Services Representative to join our team! As our new Member Servic...
  • 3/28/2024 12:00:00 AM

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Insurance Customer Service Representative
  • Farmers Insurance
  • Kearny Mesa, CA
  • Job Description Job Description .As a Customer Service Representative you will be responsible for providing exceptional ...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Lakeside, CA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate, BevCarb Division
  • WESTAIR GASES AND EQUIPMENT, INC.
  • National City, CA
  • Job Type Full-time Description The main responsibility of a customer service representative is to deliver efficient serv...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Vista, CA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/25/2024 12:00:00 AM

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Overnight Member Services Representative
  • Planet Fitness
  • Escondido, CA
  • Job Summary The Overnight Member Services Representative will be responsible for creating a positive member experience b...
  • 3/25/2024 12:00:00 AM

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Member Service Representative (Part-Time) - San Marcos
  • Navy Federal Credit Union
  • San Marcos, CA
  • / / / Job ID: 49765 **Member Service Representative (Part-Time) - San Marcos** **Location:** CA San Marcos **Full/Part T...
  • 3/24/2024 12:00:00 AM

El Cajon (/ɛlkəˈhoʊn/; Spanish: [elkaˈxon]) is a city in San Diego County, California, United States, 17 mi (27 km) east of Downtown San Diego. The city, located in a valley surrounded by mountains, has acquired the nickname of "The Box." Its name originated similarly, from the Spanish phrase "el cajón," which means "the box" or "the drawer."...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$51,044 to $63,870
El Cajon, California area prices
were up 2.6% from a year ago

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020