Member Services Representative, Sr. jobs in Fullerton, CA
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Supreme Fitness Group
-
Chino, CA
PART_TIME
-
*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Qualifications/Requirements
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
Why Join Planet Fitness?
Philosophy
We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).
Mission StatementAt PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.Job Benefits include- Free Black Card gym membership.
- Day, evening, or overnight shifts.
- Career growth opportunities.
- Discounts on merchandise sold at the club.
- Benefits including: medical, 401k, and supplemental insurance.
- Discounts on movie tickets, theme parks, hotels, attractions, and much more.
- Just Posted
Member Services Representative
- Supreme Fitness Group
-
Buena, CA
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- 2 Months Ago
Member Services Representative
- Supreme Fitness Group
-
Garden, CA
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- Just Posted
Member Services Representative
- Unilogic Healthcare Management LLC
-
CYPRESS, CA
FULL_TIME
- Essential Duties and ResponsibilitiesEssential Duties and responsibilities include, but are not limited to:· Conduct outbound calls for CAHPS, HEDIS , AHA , IHA, Member Birthdays, Member Coordination ...
- 19 Days Ago
Member Services Representative
- Planet Fitness - SoCal
-
Cerritos, CA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 19 Days Ago
Member Services Representative
- Supreme Fitness Group
-
Fullerton, CA
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- 2 Months Ago
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0 Member Services Representative, Sr. jobs found in Fullerton, CA area
Member Service Representative
- Medix Staffing Solutions, Inc.
-
Arcadia, CA
- **Member Service Representative** location Arcadia, California, United States type contract Compensation Compensation : ...
- 4/16/2024 12:00:00 AM
Member Service Representative
- First Financial Credit Union
-
Los Angeles, CA
- **Member Service Representative Position at First Financial Credit Union** If you are energetic, love to work with membe...
- 4/16/2024 12:00:00 AM
Member Services Representative I
- Wescom Credit Union
-
Hawthorne, CA
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Ca...
- 4/14/2024 12:00:00 AM
Member Service Representative (MSR) 2
- Eaglecu
-
Anaheim, CA
- **Member Service Representative (MSR) 2** **Department:** Anaheim **Office:** Anaheim Branch **Location:** Anaheim, CA *...
- 4/14/2024 12:00:00 AM
Member Service Representative
- First Financial Credit Union
-
Lakewood, CA
- **Member Service Representative Position at First Financial Credit Union** If you are energetic, love to work with membe...
- 4/13/2024 12:00:00 AM
Member Services Representative>
- Supreme Fitness Group
-
Encino, CA
- Supreme Fitness Group - JobID: 100-134186726 [Guest Service / Front Desk] As a Member Services Representative at Supreme...
- 4/13/2024 12:00:00 AM
Member Services Representative I (UCLA)
- Wescom Credit Union
-
Los Angeles, CA
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Ca...
- 4/13/2024 12:00:00 AM
Member Service Rep
- Crunch
-
Tustin, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 4/12/2024 12:00:00 AM
About Fullerton, California
Fullerton (/ˈfʊlərtən/) is a city located in northern Orange County, California, United States. As of the 2010 census, the city had a total population of 135,161.
Fullerton was founded in 1887. It secured the land on behalf of the Atchison, Topeka and Santa Fe Railway. Historically it was a center of agriculture, notably groves of Valencia oranges and other citrus crops; petroleum extraction; transportation; and manufacturing. It is home to numerous higher educational institutions, particularly California State University, Fullerton and Fullerton College. From the mid-1940s through the late 19...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$52,720 to $65,964
Fullerton, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020