Member Services Representative, Sr. jobs in Gainesville, FL

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Weekend Member Services Representative
  • Planet Fitness
  • Ocala, FL FULL_TIME
  • Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Physical Demands

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occassionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • 20 Days Ago

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Member Services Representative OPENER
  • Planet Fitness - Gainesville, FL
  • Gainesville, FL FULL_TIME
  • Job Summary The Member Services Representative will be responsible for opening the club as well as creating a positive member experience by providing a superior level of customer service to Planet Fit...
  • 21 Days Ago

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Member Services Representative
  • Planet Fitness
  • Ocala, FL PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • Just Posted

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Member Services Representative
  • Planet Fitness - Gainesville, FL
  • Gainesville, FL PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 28 Days Ago

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Member Services Representative 5AM - 9AM
  • Planet Fitness - Gainesville, FL
  • Gainesville, FL PART_TIME
  • Job SummaryThe 5AM - 9AM Member Services Representative - will be responsible for creating a positive, start the day member experience through customer service excellence direct toward valued members,...
  • 24 Days Ago

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Future Opening: Member Services Representative
  • Planet Fitness
  • Palatka, FL FULL_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 3 Days Ago

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0 Member Services Representative, Sr. jobs found in Gainesville, FL area

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Gainesville, FL
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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ATTENDANT, STOREROOM (FULL-TIME)
  • Morrison Healthcare
  • Gainesville, FL
  • **ATTENDANT, STOREROOM (FULL-TIME)** **Location**: UF Neuro Hospital 1505 SW Archer Road, 3rd Floor Cafeteria *Note: onl...
  • 3/28/2024 12:00:00 AM

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Mobile Associate - Retail Sales
  • T-Mobile
  • Williston, FL
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep (Work From Home)
  • Ansafone
  • Ocala, FL
  • ** Customer Service Rep (Work From Home)** **Job Category****:** Operations **Requisition Number****:** CUSTO001268 Show...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative / CEX
  • Tri County Metals
  • Trenton, FL
  • Job Description Job Description Are you a friendly, persuasive person? Do you love to move fast and juggle several proje...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative I PBM/PHC
  • ProCare Rx
  • Gainesville, FL
  • ** Customer Service Representative I PBM/PHC** **Job Category****:** Customer Service Rep **Requisition Number****:** CU...
  • 3/26/2024 12:00:00 AM

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Assistant General Manager - Full Time - Lake City
  • Taymax Group
  • Lake City, FL
  • Lake City 2782 W US Hwy 90, Lake City, FL 32055, United States of America Pay : It's fun to work in a company where peop...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate>
  • Wawa
  • Gainesville, FL
  • Wawa - JobID: JR108301 [Retail Associate / Team Member] As a Customer Service Associate at Wawa, you'll: Greet and provi...
  • 3/24/2024 12:00:00 AM

Gainesville is located at 29°39'55" North, 82°20'10" West (29.665245, −82.336097), which is roughly the same latitude as Houston, Texas. According to the United States Census Bureau, the city has a total area of 62.4 square miles (161.6 km2), of which 61.3 square miles (158.8 km2) is land and 1.1 square miles (2.8 km2) is water. The total area is 1.74% water. Gainesville's tree canopy is both dense and species rich, including broadleaf evergreens, conifers, and deciduous species; the city has been recognized by the National Arbor Day Foundation every year since 1982 as a "Tree City, USA". Gain...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$43,166 to $54,013
Gainesville, Florida area prices
were up 1.5% from a year ago

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020