Member Services Representative, Sr. jobs in Helena, MT
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- PF Management Group
-
Helena, MT
PART_TIME
-
Our Job OpeningWe are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Some of your responsibilities will include:Customer Service/Front Desk Activities
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
Member AccountsUtilize POS system to assist with new membership cards, change of address and billing or payment questions.Club Cleanliness and Maintenance- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
Qualifications/Requirements- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
Physical Demands/Requirements- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
Why you should join Planet Fitness!- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work hard and play hard with an amazing group of talented, dynamic professionals!
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
- 11 Days Ago
Weekend Member Services Representative
- PF Management Group
-
Bozeman, MT
PART_TIME
- Our Job OpeningWe are searching for a Weekend Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to P...
- 4 Days Ago
Member Services Representative
- PF Management Group
-
Bozeman, MT
FULL_TIME
- Our Job OpeningWe are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fi...
- 4 Days Ago
Full Time Member Services Representative
- PF Management Group
-
Helena, MT
FULL_TIME
- Our Job OpeningWe are searching for a Full Time Member Services Representative to join our team! Free membership and consistent schedule. As a member of our staff, you will be responsible for providin...
- 3 Days Ago
3PM to 10PM Member Services Representative
- PF Management Group
-
Missoula, MT
FULL_TIME
- Our Job OpeningWe are searching for a 3pm to 10pm Monday through Friday Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior leve...
- 4 Days Ago
Weekday Evening Member Services Representative
- PF Management Group
-
Missoula, MT
FULL_TIME
- Hiring Immediately!Free Black Card Membership!Join our team as either full time or part time Our Job Opening We are searching for a Weekday Evening Member Services Representative to join our team! As ...
- 4 Days Ago
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0 Member Services Representative, Sr. jobs found in Helena, MT area
Regional Nurse Consultant
- Sage Search Group
-
Helena, MT
- Some insight into the company: We are a regional operator of skilled nursing facilities in the Intermountain West founde...
- 4/19/2024 12:00:00 AM
Full/Part Time Member Services Representative
- Planet Fitness, Inc.
-
Helena, MT
- The Member Services Representative will be responsible for creating a positive member experience by providing a superior...
- 4/18/2024 12:00:00 AM
Evening Front Desk Agent- Delta Hotels Helena
- Delta by Marriott Hotel
-
Helena, MT
- Come join the highest quality Hotel and learn from the best! DELTA HOTELS BY MARRIOTT is looking for a Full-Time Front D...
- 4/18/2024 12:00:00 AM
Financial Compliance Specialist
- State of Montana
-
Helena, MT
- The Montana Public Employee Retirement Administration (MPERA) is committed to providing secure and sustainable retiremen...
- 4/18/2024 12:00:00 AM
Medical Technologist
- Veterans Health Administration
-
Fort Harrison, MT
- Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
- 4/18/2024 12:00:00 AM
Vocational Rehabilitation Counselor
- Department of Veterans Affairs
-
Fort Harrison, MT
- Summary Vocational Rehabilitation Counselors (VRCs) provide and coordinate a wide range of rehabilitation, counseling, a...
- 4/18/2024 12:00:00 AM
Psychologist
- Veterans Health Administration
-
Fort Harrison, MT
- Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
- 4/17/2024 12:00:00 AM
Psychologist
- Veterans Health Administration
-
Fort Harrison, MT
- Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
- 4/17/2024 12:00:00 AM
About Helena, Montana
Helena (/ˈhɛlɪnə/) is the state capital of the U.S. state of Montana and the county seat of Lewis and Clark County.
Helena was founded as a gold camp during the Montana gold rush, and was established in 1864. Over $3.6 billion of gold was extracted in the city limits over a duration of two decades, making it one of the wealthiest cities in the United States by the late nineteenth century. The concentration of wealth contributed to the city's prominent, elaborate Victorian architecture.
At the 2010 census Helena's population was 28,190, making it the fifth least populous state capital in the Un...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$41,311 to $51,689
Helena, Montana area prices
were up 3.1% from a year ago
were up 3.1% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020