Member Services Representative, Sr. jobs in Huntington, WV

Overview

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a diverse and welcoming workplace with team members from varied backgrounds and experiences. People of color, women, LGBTQIA , veterans, and persons with disabilities are strongly encouraged to apply.

The Opportunity

Valvoline has a rewarding opportunity as a GCOC (Great Canadian Oil Change) Customer Care Representative Sr. In this role, you will be the liaison between our company and its current and potential customers. They accept ownership for effectively answering customer inquiries regarding billing/fulfillment issues, products and services, experience complaint issues, payment allocations, and invoicing while keeping customer satisfaction at the core of every decision and behavior.

How You'll Make a Difference

• Manage large amounts of inbound and outbound phone calls, emails, and chats in a timely manner.
• Manage payments, billing/fulfillment, product support, and service questions.
• Identify and address escalated customers’ needs, clarifying information, researching every request, providing solutions and/or alternatives, and issuing fulfillment as needed.
• Maintain solid customer relationships by handling customer inquiries and coordinating communications with GCOC field employees and Valvoline customers.
• Facilitate investigation for damage claims and make payments to vendors, customers, and providers on behalf of Valvoline as required.\
• Process payment allocations and ensure accuracy.
• Collect internal and external feedback and comparing with data to bring solutions to the management team.
• Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.  

What You'll Need to Succeed

• High school diploma or equivalent (degree preferred)
• Minimum of three years in a customer support role
• Strong phone and verbal communication skills, along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Proficient with computers, mobile devices, and software applications
• Understanding of financial acumen and accuracy
• Ability to assist others in solving complex problems and identifying areas of opportunity
• Leadership skills
• Must be authorized to work in Canada 

We Take Care of the WHOLE You

• Health insurance benefits
• Group RRSP account
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Tuition reimbursement*

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users.  Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process.  Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process.  The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.