Member Services Representative, Sr. jobs in Lancaster, PA
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Overnight Member Services Representative
- Planet Fitness - PA Thomas Group
-
Lancaster, PA
FULL_TIME
-
Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Just Posted
Member Services Representative
- Planet Fitness - Pizzazz Fitness Inc.
-
Parkesburg, PA
FULL_TIME
- Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
- 1 Day Ago
Member Services Representative
- Planet Fitness - PA Thomas Group
-
Willow, PA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 9 Days Ago
Member Services Representative
- Planet Fitness - PA Thomas Group
-
Ephrata, PA
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 9 Days Ago
Member Services Representative
- Planet Fitness - PA Thomas Group
-
Columbia, PA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 27 Days Ago
Overnight Member Services Representative
- Planet Fitness - PA Thomas Group
-
Columbia, PA
PART_TIME
- Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness memb...
- 27 Days Ago
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0 Member Services Representative, Sr. jobs found in Lancaster, PA area
Assistant General Manager
- Planet Fitness
-
West Chester, PA
- Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exce...
- 4/23/2024 12:00:00 AM
ED Customer Service Specialist (Full Time/Night Shift)
- Penn Medicine Lancaster General Health
-
Lancaster, PA
- Summary Job Description POSITION SUMMARY: Provides complete and accurate patient identification, arrival, registration, ...
- 4/23/2024 12:00:00 AM
Greeter>
- Friendly's
-
Lancaster, PA
- Friendly's - 1519 Oregon Pike [Restaurant Associate / Greeter / Team Member] As a Greeter at Friendly's, you'll: Greet c...
- 4/23/2024 12:00:00 AM
Service Desk Team Lead
- High Companies
-
Lancaster, PA
- GENERAL DESCRIPTION: The Service Desk Lead plays a critical role in providing day-to-day support of High Companies’ end ...
- 4/22/2024 12:00:00 AM
Member Services Representative
- Planet Fitness
-
Lebanon, PA
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/22/2024 12:00:00 AM
Member Services Representative- Evenings and Weekends
- Crunch Fitness
-
York, PA
- Crunch Fitness is looking for Membership Sales Representatives to join our growing team. Come change lives through fitne...
- 4/21/2024 12:00:00 AM
Member Services Representative - Afternoons/Night 2pm-10pm
- Planet Fitness Inc.
-
West Chester, PA
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/21/2024 12:00:00 AM
Customer Service Specialist - Rohrerstown Urgent Care (36 hrs/week) SIGN-ON BONUS!
- Lancaster General Health
-
Lancaster, PA
- Job Posting / Customer Service Specialist - Rohrerstown Urgent Care (36 hrs/week) SIGN-ON BONUS! **Customer Service Spec...
- 4/21/2024 12:00:00 AM
About Lancaster, Pennsylvania
Lancaster (/ˈlæŋkəstər/ LANG-kə-stər) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States. With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the U.S. and second largest in the South Central Pennsylvania area.
The city's primary industries include healthcare, tourism, public administration, manufacturing, and both professional and semi-professi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$46,588 to $58,291
Lancaster, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020