Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Title: Transaction Services Representative
Department: Transaction Services
Date: 04.25.2023
Reports To: Transaction Services Supervisor
FLSA Status: Non-Exempt
JOB SUMMARY: Perform the basic banking duties classified as bookkeeping, item, and data processing. Daily responsibilities will consist of various items from the essential duties and responsibilities below. This will be on a rotating basis, so employees are proficient in all areas.
ESSENTIAL JOB FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
MINIMUM QUALIFICATIONS FOR CONSIDERATION:
KNOWLEDGE, SKILLS, AND ABILITIES:
PHYSICAL REQUIREMENTS:
This is sedentary work that requires the following physical activities:
WORKING CONDITIONS:
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
First National Bank & Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
Job Type: Full-time
Pay: From $34,840.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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