Member Services Representative, Sr. jobs in Lynchburg, VA
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Planet Fitness - Excel Fitness
-
Danville, VA
PART_TIME
-
Grow with us!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
- Just Posted
Member Services Representative
- Planet Fitness - Excel Fitness
-
Waynesboro, VA
PART_TIME
- Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 state...
- 4 Days Ago
Member Services Representative
- Bedford Area Family YMCA
-
Bedford, VA
PART_TIME
- The Bedford Area Family YMCA is seeking energetic, hands-on, motivated people to fill the position of Member Services Representative. Under the direction of the Member Services Director, the applicant...
- 23 Days Ago
Member Services Representative
- Planet Fitness - Excel Fitness
-
Harrisonburg, VA
PART_TIME
- Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 state...
- 27 Days Ago
Sr. Controls Engineer - Forest, VA
- Signode -Sr. Controls Engineer
-
Forest, VA
FULL_TIME
- Sr. Controls Engineer - Forest, VA Apply Now Description/Job Summary JOB SUMMARY: This position is a Senior Controls Engineering position that designs control systems for robotics, conveyor/material h...
- 1 Month Ago
Retail Center Leader 1 (Assistant Manager- Lakeside Retail Center)
- Member One Federal Credit Union
-
Lynchburg, VA
FULL_TIME
- Are you looking for a job that offers career growth? This may be the position for you! We are in the business of making financial dreams come true. Come work with passion, purpose, and pretty amazing ...
- 1 Day Ago
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0 Member Services Representative, Sr. jobs found in Lynchburg, VA area
Customer Service Representative - Work From Home>
- Healthon
-
Lynchburg, VA
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Assistant Director of Transit & Charter Services
- University of Massachusetts
-
Amherst, VA
- Assistant Director of Transit & Charter Services Job no: 522824 Work type: Staff Full Time Campus: UMass Amherst Departm...
- 4/24/2024 12:00:00 AM
Patient Service Representative
- Dental Care Alliance
-
Lexington, VA
- Overview: We are looking for a floating Patient Service Representative in Lexington, Virginia to join our clinical team ...
- 4/24/2024 12:00:00 AM
Office of Consumer Affairs / Office of the President USLI Complaint Intake and Referral Specialist
- Genworth Financial, Inc.
-
Lynchburg, VA
- At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies...
- 4/23/2024 12:00:00 AM
Full Time Customer Service Associate
- ZIPS CAR WASH
-
Lynchburg, VA
- Job Details Job Location VALYN Wards - Lynchburg, VA Position Type Full Time Education Level High School Travel Percenta...
- 4/23/2024 12:00:00 AM
Automobile Brand Ambassador
- Berglund Automotive
-
Lynchburg, VA
- Come join our team at Kia of Lynchburg. We are we are the Largest and most successful auto group in the region. Experien...
- 4/23/2024 12:00:00 AM
Lead Transportation Security Officer
- Department Of Homeland Security
-
Lynchburg, VA
- Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-sta...
- 4/22/2024 12:00:00 AM
T-Mobile Neighborhood Retailer Sales Associate
- GP Mobile
-
Buena Vista, VA
- Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-M...
- 4/20/2024 12:00:00 AM
About Lynchburg, Virginia
Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War.
Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$43,593 to $54,544
Lynchburg, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020