Member Services Representative, Sr. jobs in New York
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Supreme Fitness Group
-
Brewster, NY
PART_TIME
-
*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Qualifications/Requirements
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
Why Join Planet Fitness?
Philosophy
We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).
Mission StatementAt PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.Job Benefits include- Free Black Card gym membership.
- Day, evening, or overnight shifts.
- Career growth opportunities.
- Discounts on merchandise sold at the club.
- Benefits including: medical, 401k, and supplemental insurance.
- Discounts on movie tickets, theme parks, hotels, attractions, and much more.
- Just Posted
Member Services Representative
- Supreme Fitness Group
-
Mahopac, NY
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- Just Posted
Member Services Representative
- Crunch Fitness - SLK Fitness Corp
-
Middletown, NY
PART_TIME
- Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all me...
- 1 Day Ago
Member Services Representative
- Supreme Fitness Group
-
White Plains, NY
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- 1 Day Ago
Member Services Representative
- PSFCU
-
Maspeth, NY
FULL_TIME
- Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that in...
- 3 Days Ago
Member Services Representative(s)
- Ontario Shores Federal Credit Union
-
Newfane, NY
PART_TIME,FULL_TIME
- Ontario Shores Federal Credit Union has continued to grow into a full-service financial institution that serves over 8,500 members in the Western New York counties of Niagara, Orleans, Genesee, Wyomin...
- 4 Days Ago
Member Services Representative, Sr. jobs at Popular Companies
Member Services Representative
- Anytime Fitness
-
Avon, IN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 4/16/2024 12:00:00 AM
Member Services Representative
- Capitol Dental Care
-
Salem, OR
- Member Service Representatives wear countless hats. As the gatekeeper of the dental offices, their hospitable and engagi...
- 4/14/2024 12:00:00 AM
Member Service Advisor
- Ithink Financial
-
Port Saint Lucie, FL
- Description Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member n...
- 4/13/2024 12:00:00 AM
Member Services Rep
- Financial Additions, Inc.
-
Irving, TX
- Financial Additions is assisting a leading healthcare provider in search of a Member Service Representative Position wil...
- 4/12/2024 12:00:00 AM
Member Service Rep
- Crunch
-
Oceanside, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 4/12/2024 12:00:00 AM
Member Service Rep
- Crunch
-
Tustin, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 4/12/2024 12:00:00 AM
Member Service Advisor
- Ithink Financial
-
Jasper, GA
- Description Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member n...
- 4/12/2024 12:00:00 AM
Member Services Rep I
- Meritus Credit Union
-
New Iberia, LA
- Job Description Job Description Reports to: Branch Manager, Director of Operations Purpose: Serve as a liaison between t...
- 4/12/2024 12:00:00 AM
About New York
New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States.
New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean.
In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$50,676 to $63,406
Most Popular Cities in New York for Member Services Representative, Sr. Jobs
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019