Member Services Representative, Sr. jobs in New Britain, CT
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
MPS - Inside Sales Representative
- Association Member Benefits Advisors
-
Waterbury, CT
FULL_TIME
-
About Our Company
Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefighters, state, city, and municipal workers. Our insurance agents help some of our most selfless servants secure the retirement they deserve. We work to protect the financial well-being of retirees while preserving the quality of life for them and the people they love.
AMBA Inside Sales Benefits Representatives engage members and policyholders from some of the largest retired public employee associations in the nation. The Benefits Representative role provides presentations by phone on product details and facilitates phone enrollment of members into these programs. No Cold Calls!
Over 400 associations across all 50 states exclusively endorse AMBA to provide benefits to their members. Some of these associations include the Texas Retired Teachers Association, Georgia Retired Educators Association, Illinois Retired Teachers Association, North Carolina Retired Governmental Employees Association, and the California Retired Teachers Association.
- Through our exclusive endorsements, we gain direct access to their members, and our in-house Marketing team generates thousands of qualified leads that we provide to our agents at no cost.
- Every advisor has their own aspirations, and you can achieve them here at AMBA with our proven systems and processes.
- A structured setting for sales professionals with support systems and coaching, technology, and training at no cost to you
Your Day To Day
- Enhance brand through excellent, courteous, and professional communication while maintaining the utmost quality standards as required
- Make 70 calls per day to members and policyholders to engage in additional benefit opportunities and handle inbound call volume as needed
- Use a consultative approach to sell needs-based L&H insurance products to public service employees and help them choose benefits to secure their financial future
- Provide a best-in-class member experience when answering questions regarding existing policies or other sales & service-related inquiries
- 2 years Call Center or Insurance Sales Experience
- Strong communication skills, including the demonstrated ability to speak, listen and write effectively (i.e., strong verbal, written, and interpersonal skills)
- Able to navigate efficiently within a variety of technology platforms and record all activities/call summaries for historical purposes
- Experience working with Salesforce.com or similar CRM
- Enthusiasm for learning and ability to learn through virtual and in-person formats
- Motivated, results-driven, optimistic team builders with exceptional interpersonal skills
- A commitment to excellence in all that you do
Perks & Comp
- Compensation is via hourly pay and monthly bonuses. Target total compensation, upon meeting minimum requirements, is $50,000-$60,000 in the first year for average producing reps.
- Top established team members are earning over $100,000 annually
- Medical benefits, dental, vision, life insurance, and long-term disability
- 401K
- PTO and employee holidays
- Rapidly growing company with room for advancement. We promote from within
Other Details of the Job
Hourly Rate: $14
Schedule:
8 hour shifts
Monday to Friday
#LI-remote - 2 Days Ago
Member Services Representative-Meriden
- Meriden New Britain Berlin Young Mens
-
Meriden, CT
FULL_TIME
- Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes memberships, programs and events. ESSENTIAL FUNCTIONS: Provide excellent servi...
- 28 Days Ago
Member Services Representative-New Britain
- Meriden New Britain Berlin Young Mens
-
New Britain, CT
FULL_TIME
- Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes memberships, programs and events. ESSENTIAL FUNCTIONS: Provide excellent servi...
- 28 Days Ago
Patient Services Representative
- CENTER FOR ADVANCED REPRODUCTIVE SERVICES PC
-
Farmington, CT
OTHER
- Job Details Level: Experienced Job Location: Farmington - Farmington, CT Position Type: Full Time Education Level: None Salary Range: $20.00 - $21.00 Hourly Travel Percentage: Negligible Job Shift: Da...
- 23 Days Ago
Financial Services Representative
- Center For Advanced Reproductive Services Pc
-
Farmington, CT
FULL_TIME
- The Center for Advanced Reproductive Services (CARS) is seeking a highly motivated Financial Services Representative (FSR)/Medical Biller who is dedicated to their work. If you are passionate about yo...
- 2 Months Ago
Financial Services Representative
- CENTER FOR ADVANCED REPRODUCTIVE SERVICES PC
-
Farmington, CT
OTHER
- Job Details Level: Experienced Job Location: Farmington - Farmington, CT Position Type: Full Time Education Level: Not Specified Salary Range: $23.00 - $25.00 Hourly Travel Percentage: Negligible Job ...
- 2 Months Ago
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0 Member Services Representative, Sr. jobs found in New Britain, CT area
FLOAT MEMBER SERVICE REPRESENTATIVE
- Charter Oak Federal Credit Union
-
Waterford, CT
- Job Description Job Description FLOAT MEMBER SERVICE REPRESENTATIVE- Boston Post Rd, Waterford Be a part of the Charter ...
- 5/14/2024 12:00:00 AM
Float Member Service Representative
- Charter Oak Bank
-
Waterford, CT
- FLOAT MEMBER SERVICE REPRESENTATIVE- Boston Post Rd, Waterford Be a part of the Charter Oak Federal Credit Union Team! M...
- 5/14/2024 12:00:00 AM
Member Service Representative- Willimantic
- Mysticchamber
-
Willimantic, CT
- Charter Oak Federal Credit Union has an immediate opening for a Full Time Teller. Candidate must have excellent sales, c...
- 5/14/2024 12:00:00 AM
Member Services Representative - Work From Home>
- Garner Health
-
New Britain, CT
- [Customer Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert...
- 5/12/2024 12:00:00 AM
Member Services Representative - Work From Home>
- Garner Health
-
Wethersfield, CT
- [Customer Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert...
- 5/12/2024 12:00:00 AM
Member Services Representative - Work From Home>
- Garner Health
-
Meriden, CT
- [Customer Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert...
- 5/12/2024 12:00:00 AM
Member Services Representative - Work From Home>
- Garner Health
-
Cheshire, CT
- [Customer Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert...
- 5/12/2024 12:00:00 AM
Member Service Representative (bilingual preferred)
- Mutual Security Credit Union
-
Norwalk, CT
- Job Description Job Description Member Service Representative (bilingual Spanish/English preferred) Norwalk Branch GENER...
- 5/11/2024 12:00:00 AM
About New Britain, Connecticut
New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206.
Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College.
The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$50,980 to $63,794
New Britain, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020