Member Services Representative, Sr. jobs in Newport News, VA

Member Services Representative - Coliseum
Hampton, Virginia

1^st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Coliseum branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday.

The Member Services Representative role is responsible for performing a broad variety of member service functions such as opening and closing accounts, opening or renewing certificate accounts, and assisting members with consumer loan requests. Support the performance goals set for the branch and credit union. Informs and advises members and potential members of credit union products and services and effectively refer members when products or services are handled in other areas or departments. Ensures that members and colleagues are promptly and professionally served by maintaining the standards set for the branch. Provides assistance in various areas of branch/retail operations as needed.

1^st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance – no cost
• Short-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!

To be considered for this opportunity, please submit your fully completed application and resume through our website.

To apply via text, please text APPLY929 to (757) 886-3977.

See below for full job description.

Member Services Representative Essential Functions & Responsibilities

• Opens new accounts to include all savings and checking products, certificates, trust, business, and organizational accounts ensuring that all proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items. Completes any maintenance to member accounts (i.e. name changes, account changes, etc.) as requested.
• Provides information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, and membership benefits. Actively listens to members and effectively offers appropriate products and services. Enhances credit union performance by increasing referral volume. Consistently meet or exceed performance goals established for the MSR I position.
• Maintain a knowledge of and adhere to credit union policies and procedures, with particular attention to the Bank Secrecy Act and the Patriot Act.
• Responsible for building and retaining current and potential membership. This could include making sales and courtesy calls to members in an effort to retain current membership and bring in new business.
• Performs other job-related duties as assigned to include Teller functions.
• Ensures that member service functions are professionally delivered in a timely manner and that the credit union's professional reputation is maintained.

Performance Measurement

• Member service functions are efficiently, effectively, and accurately performed in accordance with established policies, procedures, legal standards, and security procedures.
• Demonstrate proficient knowledge of and consistently follow credit union products and services to include all types of account offerings and consumer lending products.
• Develop knowledge of and consistently follow credit union policies and procedures.
• Consistently achieves goals established for position as documented on credit union scorecard.
• To maintain a dependable record of attendance and timeliness.
• To proactively demonstrate the 1st Advantage FCU core values of integrity, trustworthiness, teamwork and excellence for all members and colleagues.

Qualifications:

Education Highschool education or GED

Experience One to three years of similar or related experience.

Interpersonal Skills

Work involves extensive personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Basic knowledge of credit union information systems and accounting functions. Familiarity with position related laws and regulations such as Regulation CC, Truth in Savings, Bank Secrecy Act and the Patriot Act. Solid organizational skills. Possess excellent communication and public relation skills. Demonstrates a willingness to assist others.

Physical Requirements

Talking- Especially where one must frequently convey details or important instructions, ideas, etc. accurately, loudly, or quickly.

Average Hearing- Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity- Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.

Repetitive Motion- Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities- Average, ordinary visual acuity necessary to prepare or inspect documents, products or operate machinery.

Physical Strength- Sedentary work; sitting most of the time. Exerts up to 25 lbs. occasionally. (Almost all office jobs.)

Work Environment Standard office work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Offers of employment are contingent on a satisfactory criminal background and credit history check.

EOE/AA/M/F/Disability/Vet

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.