Member Services Representative, Sr. jobs in Palmdale, CA

The Sr. Financial Services Representative opens new consumer and non-personal accounts with accuracy, efficiency and professionalism, meeting the high quality service delivery standards of the Bank. The Sr. Financial Services Representative educates clients on the features and benefits of bank products and services, works to help identify their needs, when appropriate refers clients to other team members within the bank. Attends training and demonstrates a strong knowledge of policies and procedures to ensure compliance with the laws and regulations governing financial institutions, including Bank Secrecy Act (BSA), Anti Money Laundering (AML) legislation, Office of Foreign Assets Control (OFAC), Consumer Privacy, Information Security, Bank Protection Act and various other regulations.

RESPONSIBILITIES

• Assists clients in opening all types of personal and complex non personal checking, savings and certificate of deposit accounts. Complies with CIP
  standards and reviews all new account documentation for accuracy, ensuring complete compliance with Bank policies and procedures serving as a first line of
  defense for risk management.
• Has a thorough knowledge of bank products and services and educates clients on features and benefits, profiling for the appropriate product needs providing all
  applicable disclosures, brochures and other information in compliance with all regulatory and bank policies and procedures.
• Performs follow up with clients to ensure satisfaction.
• Proactively responds to incoming calls assisting with client requests and resolving client issues.
• Works with Branch Service Manager to provide support in all areas of branch operations including new account, teller, and safe deposit box.
• Proactively assists consumer and business customers in selection of more complicated account needs.
• Ability to review and understand the documentation needed for different types of sophisticated business accounts in order to satisfy the Bank's requirements.
• Assist with client service requests and process account maintenance within assigned authority.
• Ensures that all documents supporting address changes and debit card maintenance are in place.
• Responsible for reviewing and verifying daily reports assigned by management.
• May perform notary duties.
• Other duties as assigned.

QUALIFICATIONS

• 3 years of bank experience required.
• New Accounts and sales experience required.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $21.66/hr. to $32.49/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit

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