Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual to join our team in a Full-Time Member Services Representative II role. You will be given the opportunity to showcase your relationship building skills to enhance our member experience; making a difference in their financial lives. You will be working in our Menomonie North location where conversation and getting to know our members is a privilege. You will gain extensive knowledge in our products and services through our exceptional training program! If you desire an exciting, new career and this sounds like a way you would like to spend your day, we encourage you to apply!
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