Member Services Representative, Sr. jobs in Saginaw, MI
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Outdoor Adventures, Inc.
-
Bay, MI
FULL_TIME
-
Member Services RepresentativeFull time, seasonal member of our Customer Services team!
Who We Are Looking For:Our business thrives on the personalities of our employees as we strive to provide an exceptional customer service and camping experience to everyone we serve. We are looking for fun, personable extroverts who like to have conversations and build relationships with our established members.
Successful Member Services Representatives must have the willingness to learn the intricacies of our business and the ability to problem solve and think critically on the spot. Our company is built upon always providing the best customer service to our Members. This means that our Member Services Representatives must be willing to actively listen to requests made by our members along with helping to find logical solutions to issues that they are having with their membership. The Member Services team work closely together to solve our member issues as well as provide support to each other, working well in a group setting is crucial to this role.
Key Responsibilities
-
Handle all incoming telephone calls and route them appropriately.
-
Respond to all inquiries for information or for reservations from members
and guests. -
Get all information required for each booking.
-
Maintain excellent member relationships.
-
Deal with guests and members professionally and with emphasis on high quality
customer service. -
Be able to resolve minor conflicts or misunderstandings with members and
guests. -
Read and comply with all company policies and written communication.
Job Requirements
-
High School Education or equivalent and at least 1 year of customer service experience (hotel/resort guest service experience is a plus) is required for candidates to be considered for this position.
-
Be an enthusiastic, helpful and positive member of the team.
-
Be self-motivated and use time wisely.
-
Must have strong written and verbal communication skills.
Company Benefits:Outdoor Adventures is willing to generously compensate individuals who are able to personally connect with customers regarding the benefits of a membership with our company.
Outdoor Adventures also encourages a “promote-from-within” philosophy when new opportunities present themselves. Dedication to your position and a track record of success will open new doors for advancement within our organization. If you make a difference for us, we will do what we can to make sure you come to work and leave for home a happy member of our team!
-
PTO accrual immediately upon hire
-
401k retirement plan with company match
-
Company-sponsored medical, dental, and vision insurance
-
Life insurance
-
Floating holidays
-
Employee-only discounted rates at all of our locations
-
Significant discounts on Outdoor Adventures merchandise
About Outdoor AdventuresOutdoor Adventures is Michigan’s largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We’ve been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It’s an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.
We are proud to say that Outdoor Adventures has 9 resort locations across Michigan, and a corporate office headquartered in Bay City. Our employees are our most important asset. We could not accomplish what we do every day without our employees.
Job Type: Seasonal, Full-timePay: $15.00 per hour -
- 10 Days Ago
Financial Services Representative - Grand Blanc, MI
- Fidelity Brokerage Services LLC
-
Saginaw, MI
FULL_TIME
- Job Description: Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you’ll have dedicated time to focus on growth and career ...
- 2 Months Ago
Patient Services Representative
- My Community Dental Centers Inc.
-
Saginaw, MI
FULL_TIME
- Overview Patient Services Representative Full-Time Saginaw Wage Range $18-$20 Position SummaryAs a valued member of our team, our Patient Services Representatives (PSRs) play an integral role in creat...
- 21 Days Ago
Patient Services Representative
- GTT, LLC
-
Flint, MI
FULL_TIME
- Patient Services Representative /Phlebotomist Contract Duration 3 Months Job Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, bo...
- 22 Days Ago
Guest Services Representative
- Big Sandy Superstore Mount Pleasant
-
Mount Pleasant, MI
FULL_TIME
- Big Sandy Superstore in Mount Pleasant is looking to add to our Guest Services Team. In this position you will be responsible for tasks which include but are not limited to: * Answering Phones * Proce...
- Just Posted
Visitor Services Representative
- Flint Institute of Arts
-
Flint, MI
PART_TIME
- OVERVIEW The Visitor Services Representative promotes a positive visitor experience by ensuring the safety of visitors, staff, artworks, and facilities. The Visitor Services Representative ensures tha...
- Just Posted
Filters
- Current Active Filter
- Saginaw, MI
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Member Services Representative, Sr. jobs found in Saginaw, MI area
Customer Service Representative (Toll)
- MCI Military Recruitment
-
Bay City, MI
- POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
- 4/26/2024 12:00:00 AM
Customer Service Representative (Toll)
- MCI Careers
-
Bay City, MI
- LOCATION: Bay City, MI JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 / hour BENEFITS & PERKS: LOCAL REPRE...
- 4/26/2024 12:00:00 AM
Patient Access Representative - General Surgery
- McLaren Health Care
-
Bay City, MI
- Under general direction, the Patient Access Representative I is responsible for completing tasks associated with specifi...
- 4/25/2024 12:00:00 AM
Customer Service Representative
- David's Bridal, LLC.
-
Saginaw, MI
- BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Saginaw, MI
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
Account Associate - State Farm Agent Team Member
- Brad Martin - State Farm Agent
-
Auburn, MI
- Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to th...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Midland, MI
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
CUSTOMER SERVICE REPRESENTATIVE
- Spherion-Midland, Mi
-
Bay City, MI
- Job Description Job Description We are seeking a passionate and customer-focused individual to join our team as a Custom...
- 4/23/2024 12:00:00 AM
About Saginaw, Michigan
Saginaw (/ˈsæɡɪnɔː/) is a city in the U.S. state of Michigan and the seat of Saginaw County. The city of Saginaw and Saginaw County are both located in the area known as Mid-Michigan or Central Michigan. The city of Saginaw is located adjacent to Saginaw Charter Township and is considered part of the Tri-City area, along with neighboring Bay City and Midland. The Saginaw County MSA had a population of 196,542 in 2013. The city is also the largest municipality within the Saginaw, Midland, and Bay City Metropolitan Area.
The city of Saginaw was a thriving lumber town in the 19th century and an i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$44,544 to $55,733
Saginaw, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020