Member Services Representative, Sr. jobs in Virginia Beach, VA

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative "Front Desk"
  • Planet Fitness - Excel Fitness
  • Virginia, VA FULL_TIME
  • Position: Member Services Representative - Front Desk
    Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead
    Department: Operations
    Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

    Duties and Responsibilities:

    • Perform to your best abilities during your assigned work shift.
    • Monitor and maintain club cleanliness and atmosphere.
    • Ensure that all proper training has been completed in order to operate safely and efficiently.
    • Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
    • Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
    • Process and Review Daily Club Activity Paperwork and file in appropriate folders.
    • Audit and Balance Cash Drawers on a daily basis.
    • Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
    • Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
    • Adhere to company’s policies and guidelines and address any minor infractions.
    • Provide a safe and secure environment for all members
    • Communicate with members and a create a high level of customer service.
    • Stocking all retail and promotional items for following shift.
    • Perform daily club inspections, complete assigned cleaning sections.
    • Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
    • Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.
    • Staying up to date on all required certifications and training courses.
    • Communicating with, promoting, touring, and assisting prospects and potential members
    • Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
    • Ensuring Facility complies with all state and federal laws and insurance requirements
    • Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

    Qualifications:

    • Must be at least 18 years of age or older.
    • HS diploma or equivalent required.
    • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
    • Great communication skills with internal and external customers.
    • Must be team oriented, motivated and well organized.

    Benefits & Perks:

    • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
    • Every Team Player receives a FREE Planet Fitness Black Card Membership
    • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
    • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

    Other Details:

    • Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.
    • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
    • Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.
    • EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices
    • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Member Services Representative "Front Desk" - Overnight
  • Planet Fitness - Excel Fitness
  • Virginia, VA FULL_TIME
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help promote our Judgement Free Zone, by rep...
  • 15 Days Ago

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Financial Services Representative – State Farm Agent Team Member
  • Brian Bartko - State Farm Agent
  • Virginia, VA FULL_TIME
  • Position Overview State Farm Insurance Agent located in Virginia Beach is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Brian Bartko, you will b...
  • 15 Days Ago

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Financial Services Representative – State Farm Agent Team Member
  • Brett Pendergast - State Farm Agent
  • Virginia, VA FULL_TIME
  • Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative – State Farm Agent Team Member. We seek a...
  • 1 Month Ago

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Sr Relay Field Engineer
  • Qualus Services
  • Virginia, VA FULL_TIME
  • Sr Relay Field Engineer Job Locations US-VA ID 2024-2026 Category Field Services Position Type Regular Full-Time Overview Power your future with Qualus in our Protection and Control Field Services dep...
  • 8 Days Ago

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Sr. Vice President of Growth
  • Ironclad Technology Services
  • Virginia, VA FULL_TIME
  • Sr. Vice President of Growth Req Number: 1691 Location: Cydecor HQ Program/ Contract Title: Cydecor Corporate DescriptionCydecor is driven to be the most exciting and rewarding professional services c...
  • 8 Days Ago

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0 Member Services Representative, Sr. jobs found in Virginia Beach, VA area

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Member Service Representative
  • ABNB Federal Credit Union
  • Virginia Beach, VA
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
  • 4/22/2024 12:00:00 AM

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Member Service Representative
  • ABNB Federal Credit Union
  • Chesapeake, VA
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
  • 4/22/2024 12:00:00 AM

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Member Service Representative
  • ABNB Federal Credit Union
  • Moyock, NC
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
  • 4/22/2024 12:00:00 AM

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Member Service Representative
  • ABNB Federal Credit Union
  • Yorktown, VA
  • Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
  • 4/22/2024 12:00:00 AM

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Member Services Representative
  • Crunch Fitness
  • Virginia Beach, VA
  • Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilitie...
  • 4/21/2024 12:00:00 AM

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Member Service Rep - Closer
  • Excel Fitness
  • Virginia Beach, VA
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 4/20/2024 12:00:00 AM

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Member Services Representative
  • Excel Fitness
  • Norfolk, VA
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 4/20/2024 12:00:00 AM

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Member Service Representative
  • Excel Fitness
  • Portsmouth, VA
  • Position: Sub Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help...
  • 4/19/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$45,447 to $56,863
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020