Member Services Representative, Sr. jobs in Waco, TX
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative Weekend
- Planet Fitness - Excel Fitness
-
Bellmead, TX
PART_TIME
-
Grow with us!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
What are you waiting for? APPLY TODAY! - 18 Days Ago
Member Services Representative Overnight
- Planet Fitness - Excel Fitness
-
Bellmead, TX
FULL_TIME
- Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 sta...
- 18 Days Ago
Member Services Representative - Part Time Morning
- Planet Fitness - Excel Fitness
-
Waco, TX
PART_TIME
- Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 state...
- 2 Days Ago
Field Services Representative I
- Forterra Building Products
-
Hewitt, TX
FULL_TIME
- Forterra is a leading manufacturer of pipe and products in the U.S. and Eastern Canada for a variety of water-related infrastructure applications, including water transmission, distribution and draina...
- 15 Days Ago
Client Services Representative
- Baylor Careers
-
Waco, TX
FULL_TIME
- WHAT WE ARE LOOKING FORBaylor’s Parking Services department is seeking a Client Services Representative who will supports the mission of Baylor University by providing administrative and customer supp...
- 2 Months Ago
Member Service Representative (Overnight)
- Crunch Fitness
-
Waco, TX
FULL_TIME
- MEMBER SERVICES REPRESENTATIVE (OVERNIGHT) Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: Waco, Tx Reports to: Managing Partner / Assistant General Manager Lookin...
- 8 Days Ago
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0 Member Services Representative, Sr. jobs found in Waco, TX area
Customer Service Representative
- PLS Financial Services, Inc.
-
Waco, TX
- Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
- 4/16/2024 12:00:00 AM
Sales Representative - Remote
- InsuraTec Services Group
-
Waco, TX
- Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About Us: InsuraTec Services Group is a...
- 4/16/2024 12:00:00 AM
Clinical Manager Home Health Full Time
- CenterWell Home Health
-
Waco, TX
- Become a part of our caring community and help us put health first Develops, plans, implements, analyzes, and organizes ...
- 4/16/2024 12:00:00 AM
TVC - Claims Benefit Advisor - Strikeforce (Veteran Services Representative III)
- CAPPS
-
Waco, TX
- Job Description THIS IS A REMOTE POSITION. Please Note: All applications must contain complete job histories, which incl...
- 4/14/2024 12:00:00 AM
Call Center Sales Representative
- Velocity Business Solutions, LLC
-
Waco, TX
- Job Description Job Description Lifetime Earnings on Every Sale Who We Are: At Velocity Business Solutions, we're at the...
- 4/14/2024 12:00:00 AM
Customer Service Representative- Bilingual Spanish Preferred
- PLS Financial Services, Inc.
-
Waco, TX
- Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
- 4/14/2024 12:00:00 AM
Service Advisor - Horny Toad Harley-Davidson
- Sonic Automotive
-
Temple, TX
- Company Description Horny Toad Harley-Davidson® has been a proud member of the Central Texas, Temple, Killeen, Copperas ...
- 4/14/2024 12:00:00 AM
Waco 07 Drug - Customer Service Rep - Part-Time>
- HEB Grocery Stores
-
Waco, TX
- HEB Grocery Stores - Waco 07 Drug [Retail Associate / Team Member] As a Customer Service Representative at HEB Grocery S...
- 4/13/2024 12:00:00 AM
About Waco, Texas
Waco (/ˈweɪkoʊ/ WAY-koh) is a city in central Texas and is the county seat of McLennan County, Texas, United States. It is situated along the Brazos River and I-35, halfway between Dallas and Austin. The city had a 2010 population of 124,805, making it the 22nd-most populous city in the state. The 2017 US Census population estimate is 136,436 The Waco Metropolitan Statistical Area consists of McLennan and Falls Counties, which had a 2010 population of 234,906. Falls County was added to the Waco MSA in 2013. The 2017 US Census population estimate for the Waco MSA is 268,696.
Waco is located at ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$42,547 to $53,235
Waco, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020