Member Services Representative, Sr. jobs in Winston Salem, NC

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr Buyer-Professional Services/Marketing Services, Indirect
  • britishamt1.valhalla12.stage
  • Winston, NC FULL_TIME
  • Reynolds American is evolving at pace - truly like no other organization.

    To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

    WE ARE LOOKING FOR A Sr Buyer-Professional Services/Marketing Services, Indirect

     

                   SENIORITY LEVEL: Junior Level

    FUNCTION: Operations

    LOCATION: Winston-Salem, NC

     

    ROLE POSITIONING AND OBJECTIVES

    This role is part of Procurement

    The role is responsible for This position is responsible for the end-to-end Procurement process within the assigned area of responsibility,

    which includes buying responsibility for goods and services up to $300k. This may include the sourcing and

    management of a vast array of categories and commodities for one or more of the RAI operating companies.

    RJRT performs procurement under a service agreement for all RAI affiliate companies.

     

    Reports to: Senior Manager Procurement

    Reporting Level: N/A

    Geographic Scope: DRBU

     

    WHAT YOU WILL BE ACCOUNTABLE FOR

    • Lead procurement cross-functional teams by coordinating all business activities to achieve purchase decisions which deliver the highest quality, reliability, and value to meet RJRT requirements.
    • Develop, advocate and implement sourcing and negotiation strategies for key spend areas to achieve short and long-term savings targets.
    • Develop and maintain category profiles (demand & supply profile, SWOT, key stakeholders list, cost model, etc.).
    • Benchmark category performance against external data and best practices
    • Maintain metrics for process improvement, supplier management and management reporting.
    • Implement performance guarantee contracts to minimize RJRT risk and increase supplier accountability for non-performance.
    • Lead process improvements initiatives that support the Supply Chain Management (SCM) vision.
    • Develop, manage and maintain strategic supplier relationships which provide a competitive advantage.

     

    CAN THIS BE YOUR FUTURE ROLE?

    • Do you have recent experience in any/all of these systems: SAP, Coupa, iCertis?
    • Do you have Indirect Procurement experience (indirect materials and/or services)?  Have you worked directly in a marketing environment or have you supported marketing from a procurement or project management perspective?
    • Do you have experience negotiating contracts/pricing agreements?

     

    ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

    • Minimum 6 years relevant experience or equivalent education and experience
    • Experience in project management and leading cross-functional teams
    • Demonstrated leadership skills with the ability to manage projects
    • Demonstrated ability to build effective teams, foster collaboration across teams, resolve conflict, provide direction, and give feedback
    • Ability to independently assess, define and solve complex supply chain and procurement issues.
    • Broad understanding of procurement categories and/or commodities
    • High School Diploma or equivalent and 10 years of relevant work experience Or Associate Degree in Business or related field and 8 years relevant work experience Or Bachelor’s Degree and 4 years relevant work experience

     

    BENEFICIAL

    • Procurement experience, particularly Indirect Procurement experience (ex. Marketing services)
    • Experience with contract negotiation and pricing agreements
    • Knowledge of and/or experience working in a regulated environment

     

     

    Job Number: 35080

    Reynolds American Incorporated is positively transforming the tobacco industry. We’re a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco consumers enjoy tobacco in the 21st century.
    When other companies talk about growth, they only talk about size. At Reynolds American, we focus on the growth of our people. We take pride in each other’s growth and well-being throughout our careers. We invest in your career and total well-being because we know our companies succeed when our people thrive.

     

    ABOUT OUR ORGANIZATION:

    Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Modoral Brands, Inc.; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; Reynolds Brands, Inc.; and Vuse Stores LLC.  This position is with [[custContractualLE]] .

    Here, you’ll have the opportunity to work on iconic brands and revolutionary products by collaborating with visionary, principled and passionate people every day.

    Compensation/Targeted Bonus

    • Competitive Annual Salary
    • Targeted Annual Bonus
    • Relocation assistance available for those who qualify.

    Benefit Summary

    Our company offers very competitive benefit plans, including:

    • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
    • Comprehensive health- and welfare-benefits package
    • Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service
    • Company-paid sick and personal days, funeral leave and jury duty leave; Also Parental leave/Reduced Work Schedule
    • Confidential personal financial counseling service
    • On-site health clinics and fitness centers
    • A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
    • Health-care advocacy service
    • Volunteer service opportunities
    • Federal credit union membership through Allegacy Federal Credit Union
    • Extensive training opportunities  

    Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

    Our organization offers a level of challenge, responsibility and creativity for motivated employees that stands apart from the crowd.

    We are also committed to employing a diverse workforce and valuing different perspectives, experiences and talents to maximize the company's potential for successfully achieving its business objectives.

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.

    California Privacy Notice

  • 4 Days Ago

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Financial Services Representative - Mission Viejo, CA
  • Fidelity Brokerage Services LLC
  • Puerta Real, NC FULL_TIME
  • Job Description: Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you’ll have dedicated time to focus on growth and career ...
  • 2 Months Ago

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Patient Services Representative
  • Aspen Dental
  • Mount Airy, NC FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • 20 Days Ago

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Member Service Representative
  • Summit Credit Union
  • Salem, NC FULL_TIME
  • Summary:This position is primarily responsible for providing support at the level of Member Services and for assisting both the Member Service Officer and the Call Center Staff in handling all members...
  • 14 Days Ago

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Member Service Representative (FT)
  • Summit Credit Union
  • Salem, NC FULL_TIME
  • Summary:This position is primarily responsible for providing support at the level of Member Services and for assisting both the Member Service Officer and the Call Center Staff in handling all members...
  • 1 Day Ago

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Member Experience Representative
  • YMCA of Northwest North Carolina
  • Salem, NC OTHER
  • Job Details Job Location: William G White Jr. Family YMCA - Winston-Salem, NC Position Type: Part Time Salary Range: $10.00 - $10.00 Hourly Job Shift: Variable DescriptionAre you looking to impact liv...
  • 1 Month Ago

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0 Member Services Representative, Sr. jobs found in Winston Salem, NC area

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Member Service Representative
  • Truliant Federal Credit Union
  • Asheboro, NC
  • **Job Details** **Member Service Representative - (1799)** This details all the information about the job posting. Share...
  • 4/18/2024 12:00:00 AM

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Bilingual Member Service Representative
  • Self Help
  • Greensboro, NC
  • ** Bilingual Member Service Representative** **Job Category****:** Branch **Requisition Number****:** BILIN002251 Showin...
  • 4/16/2024 12:00:00 AM

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Lead Member Service Representative
  • Truliant Federal Credit Union
  • Greensboro, NC
  • Job Title Lead Member Service Representative Purpose of the Job service standards, policies , team development, and MSR ...
  • 4/16/2024 12:00:00 AM

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Member Service Representative (PT)
  • Truliant Federal Credit Union
  • High Point, NC
  • **Job Details** **Member Service Representative - Bilingual Preferred (Part-time) - (1681)** This details all the inform...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative - Winston-Salem, NC
  • Bunzl Distribution NA
  • Winston Salem, NC
  • ** Customer Service Representative - Winston-Salem, NC** **Job Category****:** Telesales & Customer Service **Requisitio...
  • 4/16/2024 12:00:00 AM

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Customer Service Representative
  • Rentokil Initial
  • Winston Salem, NC
  • **Customer Service Representative** CAROUSEL_PARAGRAPH * Winston-Salem, North Carolina * Customer Service/Support * 2720...
  • 4/16/2024 12:00:00 AM

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Member Service Representative - Bilingual Preferred
  • Truliant Federal Credit Union
  • Greensboro, NC
  • **Job Details** **Member Service Representative - Bilingual Preferred - (1810)** This details all the information about ...
  • 4/14/2024 12:00:00 AM

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Customer Service Representative
  • Walmart
  • Winston Salem, NC
  • **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
  • 4/14/2024 12:00:00 AM

Winston-Salem is a city in and the county seat of Forsyth County, North Carolina, United States. With a 2019 estimated population of 251,907 it is the second largest municipality in the Piedmont Triad region, the fifth most populous city in North Carolina, and the eighty-ninth most populous city in the United States. With a metropolitan population of 676,673 it is the fourth largest metropolitan area in North Carolina and is expected to keep that fourth spot for many more years. Winston-Salem is home to the tallest office building in the region, 100 North Main Street, formerly the Wachovia Bui...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$44,639 to $55,852
Winston Salem, North Carolina area prices
were up 1.5% from a year ago

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020