Member Services Supervisor jobs in Albany, NY

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Supervisor of Occupational Therapy Services
  • St. Catherine's Center for Children
  • Albany, NY FULL_TIME
  • About Our Organization:

    St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. Our multi-faceted programs are designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

    St. Catherine’s employs more than 300 full and part-time staff. Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, continues to grow. We are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.

    Function:
    The Supervisor of Occupational Therapy Services provides leadership for Day Treatment’s occupational therapy services. Supervises additional Day Treatment Occupational Therapists. Provides therapy to assigned students on the caseload. The therapy is provided in accordance with the goals and objectives on the students’ individual educational plan/ treatment plan. OT services are provided within the context of the student’s treatment plan and the Day Treatment Program. This is a full-time position (Monday-Friday, 8:00am-3:30pm).

    Duties/Responsibilities:
    Supervision:
    Provides supervision to Occupational therapy staff. Documents quarterly supervision. Performs performance evaluations on Occupational Therapy staff. Consults with the Principal regarding appropriate OT and program issues.

    Evaluations:
    Performs standardized and non-standardized assessments of students assigned to the caseload. The Supervisor of OT continually assesses progress of students in daily work and notes this progress in the progress note section of the client record as well as in the IEP. OT evaluations are utilized in context of the student’s Functional Behavioral Assessments (FBA) and treatment plan.

    Record Keeping:
    Initial assessments, annual assessments, and progress reports, daily plans and logging, weekly notes in the progress section of the client record, annual I.E.P. and updating at three month intervals, discharge summaries.

    Consulting:
    Consults with classroom teachers regularly for each assigned student in order to maximize coordination of student activity.

    Team Membership:
    As a member of the treatment team, the Supervisor of OT helps to plan treatment modalities for the student and shares information with other team members regarding the child’s functioning in the OT program. This is accomplished through informal communication and attendance at team meetings and planning conferences. It is realized that the Supervisor of OT cannot attend every meeting because of therapy scheduling. Priorities must be set and representation made through written notes when attendance is not possible.

    Committee Membership:
    The Supervisor of OT is expected to become an active committee member. Possible committees include School Improvement, Teacher Assistance, and School Spirit.

    Professional Membership:
    Is responsible for participating in planned in-service and case discussion within the agency. It is also required that the Supervisor of OT engage in seminars or lectures in the community which would lead to professional growth. At times the Supervisor of OT may be called on to present in- service seminars within the agency.

    Additional position-related duties and responsibilities as assigned by the Principal or Clinical Supervisor.

    Position Specifications:
    • BS in Occupational Therapy; temporary NYS Certification for Occupational Therapy, required.
    • MS in Occupational Therapy; permanent NYS Certification for Occupational Therapy, preferred.
    • National Board for Certification in Occupational Therapy (NBCOT), preferred.
    • A minimum of two years’ full-time experience in Occupational Therapy.
    • Previous supervisory experience preferred.
    • Must have the ability to pass required pre-employment background checks, to include fingerprinting.

    What We Offer*:
    • Competitive Pay with an Excellent Benefits Package

    • Health Insurance options: Medical, Dental and Vision

    • Generous Combined Leave Time and Holiday Pay

    • $500 Employee Referral Bonus*

    • Professional Development & Career Growth Opportunities

    • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*

    • Pension Plan with Aggressive Agency contribution

    • Life Insurance – Automatic Benefit!

    • Paid Training & Tuition Reimbursement*

    • Travel/ Mileage Reimbursement*

    • Our Commitment to Diversity, Equity, Inclusion & Belonging

    • The Comfort of a Business Casual Environment.

    • some conditions may apply


    EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.


    Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!

  • 9 Days Ago

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Supervisor-Educational Support Services
  • Capital Region BOCES
  • Albany, NY FULL_TIME
  • BASIC FUNCTION: The incumbent will work collaboratively as part of the ESS team to support regional professional development around school improvement and home school program. The Supervisor-ESS will ...
  • 11 Days Ago

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Environmental Services Supervisor
  • 100 Albany Med Health System
  • Albany, NY FULL_TIME
  • Department/Unit: Patient Service Associate Work Shift: Day (United States of America) Salary Range: $17.97 - $28.76 This is an integrated support position working in a patient-centered care team that:...
  • 1 Month Ago

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Access Services Supervisor
  • 100 Albany Med Health System
  • Albany, NY FULL_TIME
  • Department/Unit: Registration Work Shift: Night (United States of America) Salary Range: $23.96 - $38.34 The Access Services Supervisor is responsible for oversight of daily operations of the respecti...
  • 1 Month Ago

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RN Supervisor
  • Upstate Services Group
  • East Greenbush, NY FULL_TIME
  • Evergreen Commons, located in East Greenbush, NY (just outside of Albany) is looking for a motivated and caring RN Supervisor to work Full Time 3pm-11pm. Our 240 bed skilled nursing facility offers bo...
  • 10 Days Ago

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Housekeeping supervisor
  • SC & BP Services
  • Albany, NY FULL_TIME
  • SC & BP Services - Housekeeping Supervisor Position at this location Exemptions Permitted in lieu of Covid 19 vaccinations. Housekeeping Supervisor Salary : Hourly rate $17.00 per hour. Housekeeping S...
  • 28 Days Ago

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0 Member Services Supervisor jobs found in Albany, NY area

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Customer Service Representative - US Glenmont Terminal
  • Innovative Building Products Inc
  • Glenmont, NY
  • ** Customer Service Representative** Company: Innovative Surface Solutions Location: Glenmont, NY Type: Full-time Descri...
  • 4/24/2024 12:00:00 AM

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Customer Care Specialist (Italian)
  • Amenitiz
  • Albany, NY
  • **Customer Care Specialist (Italian)** * Permanent contract * Barcelona **Job description** We created Amenitiz because ...
  • 4/23/2024 12:00:00 AM

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Junior Customer Care Team Leader
  • Travelperk
  • Albany, NY
  • **Junior Customer Care Team Leader** Department: Customer Care Location: Barcelona We are TravelPerk: a fast-growing, we...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative - Mobile Billing
  • SPECTRUM
  • Schenectady, NY
  • At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer tech...
  • 4/22/2024 12:00:00 AM

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Customer Support Representative
  • SPECTRUM
  • Schenectady, NY
  • At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer tech...
  • 4/22/2024 12:00:00 AM

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Call Center Representative
  • SPECTRUM
  • Schenectady, NY
  • At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer tech...
  • 4/22/2024 12:00:00 AM

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Customer Support Representative ($20 PH starting)
  • SPECTRUM
  • Schenectady, NY
  • At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer tech...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative ($20 PH starting)
  • SPECTRUM
  • Schenectady, NY
  • At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer tech...
  • 4/22/2024 12:00:00 AM

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$62,025 to $77,839
Albany, New York area prices
were up 1.5% from a year ago