Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
FREE
Y Membership
Flexible
Schedule
Discounts on Y
programs and
Child Care
Internship
Credit/Work
Experience
Y Retirement
Savings Account
Supportive
Community
Inclusive Work
Environment
Share your enthusiasm and customer-focused work with our Members by providing timely and accurate
information to members and guests. Assist Member Services Director in creating and implementing member-
focused policies and procedures. Facilitate training while providing leadership to Member Services Associates.
Process accurate day to day operations such as registrations, sales, and refunds.
A fully completed Stevens Point Area
YMCA Employment Application is
required. Applications are available
at the Member Services desk or
online at www.spymca.org/jobs.
HOW TO APPLY:
The Stevens Point Area YMCA is an equal
opportunity employer functioning under an
Affirmative Action Plan.
WORK AT THE Y
Member Services
$10.17/hour
Qualifications:
Established history of positive customer service experience.
Skilled in use of Microsoft Office.
Proactive in seeking answers to member and guest inquiries.
Ability to thrive in a fast paced environment
Comfortable managing multiple tasks simultaneously
Strong communication skills, with a “listen-first” mentality
Willingness to help others – members, guests, and coworkers
Consistently displays our core values: Caring, Respect,
Responsibility, and Honesty.
STEVENS POINT AREA YMCA 1000 Division Street, Stevens Point, WI 54481 715.342.2980 www.spymca.org/jobs
PART-TIME
Part time or full time available. Shifts are flexible, with a goal of consistency.
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