Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
About Our Company
Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefighters, and state, city, and municipal workers. Our insurance agents help some of our most selfless servants secure the retirement they deserve. We work to protect the financial well-being of retirees while preserving the quality of life for them and the people they love.
Over 400 associations across all 50 states exclusively endorse AMBA to provide benefits to their members. Some of these associations include the Texas Retired Teachers Association, Georgia Retired Educators Association, Illinois Retired Teachers Association, North Carolina Retired Governmental Employees Association, and the California Retired Teachers Association.
Your Day To Day
We Encourage You To Apply If You Have
Perks & Comp
Clear All
0 Member Services Supervisor jobs found in Asheville, NC area