Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
HPC-Industrial powered by Clean Harbors, is looking for a Supervisor IS (Industrial Services) to work at a customer location in Plaquemine, LA and to join their safety conscious team! This team member is responsible for two or more crews by planning, leading, organizing, and coordinating the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in a timely fashion. Ensures compliance with all Company policies/procedures and maintains/improves good customer relations by providing quality, timely industrial cleaning services. The Supervisor IS serves as representative of HPC-Industrial in creating a continuous working relationship with clients/customers.
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0 Member Services Supervisor jobs found in Baton Rouge, LA area