Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
As a highly visible and strategic leader, the Pricing Manager is responsible for driving company-wide pricing strategies across all product lines. The Pricing Manager plays a critical role incorporating diverse data points and stakeholder perspectives, including sales and inventory targets, customer needs, competitor and market analysis, target markets and segments, product roadmaps, and margin goals to develop pricing that enhances profitability and protects market share. This role also requires collaboration with the Sales, Product Management, IT, Manufacturing, Legal, Customer Service, and Finance departments to ensure alignment with broad business goals.
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0 Member Services Supervisor jobs found in Bellingham, WA area