Member Services Supervisor jobs in Benton Harbor, MI

Refugee Licensing Supervisor

Requisition #: req11489

Location: Paw Paw, MI

Hours: Full-time (40 hours/week)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

As a Refugee Foster Care Licensing Supervisor, you will be primarily responsible for leading the licensing team and fostering an environment that promotes positive employee morale. This individual is also responsible for assisting with the development and maintenance of operating manuals, along with overseeing the implementation of agency policies and procedures.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state licensing regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Manage, develop, and train the licensing team, while providing weekly supervision;
• Build a cohesive team and maintain positive employee morale;
• Ensure agency policies and procedures are enforced through employee evaluations, conference request, time sheets, and reimbursement vouchers;
• Develop, update, and maintain the program operating manuals;
• Stay abreast of current trends and theories to recommend the appropriate changes to agency policy and practices, as needed;
• Develop, enhance, and maintain positive relationships with referral sources, state and federal agencies, volunteer and community agencies, and other external entities;
• Attend project teams and meetings that will enhance the provision of services to children;
• Oversee the operations of the employee selection, training, and orientation processes;
• Manage the intake and referral process within the program;
• Manage the employee vacation schedules to ensure adequate coverage and availability for services;
• Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care, Licensing, and State Adoption;
• Complete other duties as assigned.

QUALIFICATIONS:

• Master’s degree in Human Services, Social Work or related field of study from an accredited college with three (3) years of experience in a child welfare agency, a child caring institution, or in an agency performing a child welfare function;
• At least one (1) year of supervisory experience;
• Must be at least 21 years of age;
• Bilingual English/Spanish preferred;
• Provide excellent clinical, therapeutic, and crisis intervention skills;
• Obtain and maintain the appropriate professional licensure and registration;
• Excellent verbal and written communication skills;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must be reliable with time sensitive deadlines and tasks;
• Exercise a high level of confidentiality;
• Computer and typing skills sufficient to perform essential job functions;
• Active motor vehicle license and maintain a reliable vehicle with adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Documentation of immunity to vaccine preventable diseases (including COVID-19) or the willingness to receive vaccination, or seeking an exemption;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity, and Inclusion Commitment.