Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change
The Supervisor of Access Services for Hackensack University Medical Center (HUMC) Admission Services, under the general direction of the Director of Admission Services Center/Access Services, supervises daily registration, authorization/pre-certification, insurance verification & benefit coverage, out-of-pocket calculation, upfront cash collection functions of their assigned operational areas booked OR Procedures for elective admissions, Same Day Surgery and other outpatient procedures); schedule Pre-Admission Testing appointments; Register Emergency Room Admissions and Emergency Treat and Release Patients. Follow revenue cycle procedures and practices to maximize revenue potential.
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0 Member Services Supervisor jobs found in Bergenfield, NJ area