Member Services Supervisor jobs in Boise, ID

Description

WHO ARE WE? 

Whitetail Club is the premier private community in the Pacific Northwest. The allure of this hidden gem in McCall, Idaho stems from the natural luxuries of the area, which are at once action-packed and serene. Seasons here present their own prospects for adventure and relaxation— from thrilling ski runs lauded by National Geographic to ancient hot springs, come experience luxury on the edge of the wild.

MEMBER SERVICES SUPERVISOR SUMMARY: 

Our Member Services Supervisor ensures that our members’ and their guests’ needs are fulfilled at 5 Star/5 Diamond service level. This position conveys a positive and unforgettable service experience while providing guidance and training of the internal team while engaging with our members and their guests. 

WHAT YOU GET TO DO:

• Oversee, Lead, Train, Motivate and schedule the Member Services team 
• Be knowledgeable at all times of Club events and programs in order to communicate and schedule based on need
• Greet and welcome members to the facilities in accordance with our Forbes level of service
• Assist members with the orientation of Whitetail Club and all its facilities and amenities
• Maintain the general cleanliness of the Fish & Swim Club and Clubhouse exterior and interior, Whitetail Club Park, workout facility and indoor tennis pavilion, pool, hot tub, outdoor furniture, trash/recycle receptacles, walkways, beaches, game room, mountain bike equipment, Nordic equipment, fishing ponds, parks and other facilities
• Assist members with fishing, mountain biking, Nordic skiing, sledding or other outdoor activities
• Maintain the pool, hot tub and locker room cleanliness, replace towels, organize chairs, umbrellas and tables
• Notify maintenance staff of any Whitetail Club transportation vehicle service needs
• Perform or communicate transportation requests for members
• Assist the Marina and Guest Services when needed
• Adhere to Company policies, procedures, and standards
• Perform other duties and responsibilities as assigned

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:  

• At least one-year prior proven successful supervisory experience in a like role
• Relevant Forbes/AAA, 3/4 star/diamond service experience in a like property
• High School Diploma or equivalent Education
• Ability to multi-task while providing superior customer service 
• Ability to convey an exemplary level of service by communicating effectively with and receiving information from members, guests and coworkers
• Possess a clean driving record and valid driver’s license
• General knowledge of all Microsoft Office Applications
• Previous Guest Service Experience