Member Services Supervisor jobs in Boston, MA

Job Title

Job Description Summary

Job Description

The Supervisor reports to the Senior Operation Manager and is responsible for the following activities under the direction and guidance of the Account Manager or Account Director:
Responsible for the overall direction, coordination and evaluation of employees within the shift and assigned buildings. Carry out supervisory responsibilities in accordance with the Company’s policies and applicable State and Federal laws.
Assist in managing the overall activities of a project(s), and supervises the project crew.
Coordinate services activities for assigned buildings. Ensure that services are performed as contracted and meet the customer specifications.
Maintain/monitor work schedules of all shift personnel, including the preparation and submission of weekly payroll time sheets.
Establish/maintain work performance standards.
Conduct quality assurance checks and manages materials inventory as well as general use of equipment. Including key controls.
Snow removal services.
Resolve on-site services delivery problems.
Participate in on-going management/technical skills development training programs. Including safety and safety site committee.
Conduct orientation of new employees, develops employees’ skills/abilities.
Conference room set ups and sometime internal moves as needed.
Maintain effective on-going customer relations.
Perform other duties as assigned.
Minimum Qualifications
One to three years of supervisory experience, and up-to-date knowledge of cleaning practices/procedures. Excellent verbal and written communications skills and the ability to interact effectively at all levels.
The incumbent is responsible for assisting in the management of the site account. Specific responsibilities include: work-scheduling of all shift personnel, establishing work standards in conjunction with the Manager, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, trouble-shooting/problem solving, orientation/safety training personnel, customer relations, payroll (time sheets, check distribution) and special project work as requested.
Requirements:
Fluent in English and Spanish
Motivated individual and proactive
Background check required
1-3 years of supervisory experience
Note: This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to,either providing documentation of full vaccination as per CDC (if in U.S.) or public health mandate (if in Canada) guidelines or agreeing to regular COVID testing.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.