Member Services Supervisor jobs in Canton, OH

SUMMARY
Supervises and coordinates activities of human services staff, including interns and WEP clients.

ESSENTIAL FUNCTIONS AND REPSONSIBILITIES
The functions listed below are intended to depict general job assignments, abilities and responsibilities required of this position. Other duties as assigned.

• Assigns caseloads and related duties, and coordinates activities of staff in providing counseling services to assist clients with problems of emergency or crisis nature.
• Assists agency staff members through individual and group conferences in analyzing case problems and in improving their diagnostic and helping skills.
• Reviews case records and evaluates performance of staff members and recommends indicated action.
• Participates in developing and implementing agency administrative policy.
• Counsels clients individually or in groups on planned or experimental basis and in emergencies.
• Trains new employees in areas such as agency policy, department procedures, and agency or government regulations.
• Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations.
• Represents agency in community or in interagency activities.
• Conducts or directs staff development programs.

SUPERVISORY RESPONSIBILITIES
Directly supervises 6-12 employees in Human Services: Child Care Eligibility, Type B, Eligibility, JOBS, PRC, NET, PRS, Healthchek, Staff Development, Benefit Recovery and Support/Eligibility Support Areas. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS
To perform this job satisfactorily, the employee must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION AND/OR EXPERIENCE
Associate's degree (A. A.) from an accredited college or university, plus a minimum of three (3) years experience in a human service environment or, Bachelor's degree plus one year human service agency experience. Bachelor's degree preferred. County job and family services agency experience preferred. Prior supervisory experience preferred.

HOW TO APPLY
To apply, please complete the employment application. Applicants have the ability to upload a letter of interest and current resume.

We are an equal opportunity employer that does not discriminate based upon sex, race, creed, color, age, national origin or disability. Applicants may request reasonable accommodations to participate in the interview process.