Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Summary
Assists in the management and supervision of the daily operation of the Stores and Distribution Group for the University Library. This includes, but not limited to, assisting in supervising, and executing operations for receipt and delivery of materials (such as freight, mail, commodities, or supplies) shipped to/from 16 libraries across campus.Duties & Responsibilities
Storeroom
Distribution
Receiving
Staff
Additional Physical Demands
Environmental Demands:Minimum Qualifications
1. High school diploma or equivalent.
2. Any combination totaling three (3) years (36 months) from the categories below:
A. College coursework in operations management, business management, supply chain management or a closely related field as measured by the following conversion table or its proportional equivalent:
B. Experience in storing/receiving freight, handling or hauling freight, route scheduling, moving and delivery services, warehouse loading, and storage operations, and/or terminal dispatching in an institutional, industrial, and/or commercial setting.
Preferred Qualifications
Valid driver's license
Knowledge, Skills and Abilities
This is a 100% full-time Civil Service Assistant Distribution Services Supervisor position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. Minimum starting salary is $39,858.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Applications must be received by 6:00 pm (CST) on April 4, 2023.. Apply for this position using the Apply for this position using the Apply Now button at the top or bottom of this posting and upload cover letter, resume, academic credentials (unofficial transcripts or copy of diploma may be acceptable) for all degrees attained, name/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact khutcher@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.
Requisition ID: 1014475
Job Category: Service Operations
Apply at: https://jobs.illinois.edu
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