Member Services Supervisor jobs in Champaign, IL

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Assistant Distribution Services Supervisor
  • Universtiy of Illinois Urbana-Champaign
  • Urbana, IL FULL_TIME
  • Assistant Distribution Services Supervisor

    Library Facilities


    Job Summary

    Assists in the management and supervision of the daily operation of the Stores and Distribution Group for the University Library. This includes, but not limited to, assisting in supervising, and executing operations for receipt and delivery of materials (such as freight, mail, commodities, or supplies) shipped to/from 16 libraries across campus.

    Duties & Responsibilities

    Storeroom

    • Ensures that proper account numbers appear on State, ICR, Grant, Gift and Revolving Funds.
    • Checks all obligations to ensure use of state funds.
    • Reviews and troubleshoots orders.
    • Assists in ordering equipment, office furniture, and supplies for the Library. Included are Library specialty supplies, such as preservation and conservation materials, Library security tattletape strips, bar codes, and specialty archival products for use in eliminating damage to the Library collection.
    • Approves Pcard purchase orders set through the Banner System.
    • Records receipts and shipments of University property, matches materials with Purchase orders, freight bills, and shipping tickets and receipts.

    Distribution

    • Assist in supervising pickup and delivery of library collections and supplies on campus to twenty buildings for individual departmental libraries and units. This includes the implementing and executing of daily delivery shipments.
    • Prepares special deliveries of expensive rare books that are kept in the Rarebook & Manuscript Library.
    • Reviews pickup and delivery procedures of library collections for all libraries inside and outside the Main Library.

    Receiving

    • Processes new library books being checked in and seeing that they are accounted for and then delivered to the Library Acquisitions Department. This can amount to 400-800 new books per week and seeing that all periodicals are delivered to the Acquisitions Department.

    Mail

    • Operates postage meter machines in the Mail and Distribution Department. Overseeing mail and books being sent out from the Main Library. This includes international mail and books. Closely adhering to all US mail rules and regulations.
    • Remains informed of changing University and State purchasing procedures, Transportation policies, and U.S. mail policies.
    • Coordinates and assists in the maintenance, repair, and replacement schedules of material handling equipment and delivery vehicles.

    Staff

    • Assists with interviewing, hiring, and training staff and students who work in the Stores, Receiving Department, and Mail and Distribution Department.
    • Assists in supervising staff and students in Stores and Distribution.


    Additional Physical Demands

    Environmental Demands:

    Physical Requirements: Incumbent will be stationary for extended periods of time as well as move from one location to another. Assigned tasks can include continuous and recurring lifting and movement of heavy, bulky materials, up to 40 pounds.

    Work Environment: This job involves extensive work, both inside and outside campus buildings. Inclement weather can lead to some discomfort and risk. Tight schedules and varied interpersonal contacts can place stressful demands upon the incumbent. A valid driver’s license is required.

    Minimum Qualifications

    1. High school diploma or equivalent.
    2. Any combination totaling three (3) years (36 months) from the categories below:
    A. College coursework in operations management, business management, supply chain management or a closely related field as measured by the following conversion table or its proportional equivalent:

    • 30 semester hours equals one (1) year (12 months)
    • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

    B. Experience in storing/receiving freight, handling or hauling freight, route scheduling, moving and delivery services, warehouse loading, and storage operations, and/or terminal dispatching in an institutional, industrial, and/or commercial setting.


    Preferred Qualifications

    Valid driver's license

    Knowledge, Skills and Abilities

    • Proficient in written and verbal communications skills.
    • Ability to supervise.
    • Ability to coordinate operations.
    • Ability to maintain records and prepare reports.
    • Capable of planning and prioritizing duties and responsibilities.
    • Able to utilize correct lifting techniques, as working with materials of 20-40 lbs.

    Appointment Information

    This is a 100% full-time Civil Service Assistant Distribution Services Supervisor position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. Minimum starting salary is $39,858.
    For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

    Application Procedures & Deadline Information

    Applications must be received by 6:00 pm (CST) on April 4, 2023.. Apply for this position using the Apply for this position using the Apply Now button at the top or bottom of this posting and upload cover letter, resume, academic credentials (unofficial transcripts or copy of diploma may be acceptable) for all degrees attained, name/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact khutcher@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

    The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

    Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

    Requisition ID: 1014475
    Job Category: Service Operations
    Apply at: https://jobs.illinois.edu

  • 10 Days Ago

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Supervisor, Student Services
  • utah
  • Campus, IL FULL_TIME
  • Supervises workflow and processes by coordinating and overseeing work assignments for graduate admissions operations. Ensures relevant policies, procedures, and laws are followed. Participates in the ...
  • 1 Month Ago

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Counselor Supervisor
  • BayMark Health Services
  • Champaign, IL FULL_TIME
  • Compassionate Counselor Supervisor Opportunity!Position Overview:The Clinical Supervisoror Counselor Supervisor will supervise the Counselors and Counselor Interns who provide treatment and casework s...
  • 24 Days Ago

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Member Services Representative
  • PINNACLE FIT CLUBS LLC
  • Mattoon, IL OTHER
  • Job Details Level: Entry Job Location: Mattoon Fitness LLC - Mattoon, IL Position Type: Full Time Salary Range: Undisclosed Job Shift: 2nd Shift Job Category: Customer Service DescriptionThe Member Se...
  • 19 Days Ago

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Member Services Representative
  • Planet Fitness
  • Champaign, IL FULL_TIME
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are ...
  • 2 Days Ago

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"Member Services Representative (Urbana)"
  • Planet Fitness Urbana
  • Urbana, IL FULL_TIME
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.We are c...
  • 12 Days Ago

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0 Member Services Supervisor jobs found in Champaign, IL area

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Surg Tech 2 - L&D NOC
  • Carle
  • Champaign, IL
  • The Certified Surgical Technician provides clinical expertise in both the delivery room and the OR within Labor and Deli...
  • 3/29/2024 12:00:00 AM

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Patient Services Representative for Float Pool
  • CARLE
  • Urbana, IL
  • The Float Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily cl...
  • 3/28/2024 12:00:00 AM

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Patient Services Representative-Pulmonary & Chest Med
  • Carle Health
  • Urbana, IL
  • Position Summary: The Patient Services Representative 1 coordinates and participates in a variety of duties associated w...
  • 3/28/2024 12:00:00 AM

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Patient Services Representative-Addiction Recovery
  • Carle Health
  • Urbana, IL
  • Position Summary: The Patient Services Representative 1 coordinates and participates in a variety of duties associated w...
  • 3/28/2024 12:00:00 AM

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Customer Experience Manager
  • Michaels Stores
  • Champaign, IL
  • Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsBell...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative 2nd Shift
  • Lineage Logistics LLC
  • Decatur, IL
  • Customer Care Representative 2nd Shift page is loaded **Customer Care Representative 2nd Shift** **Customer Care Represe...
  • 3/27/2024 12:00:00 AM

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Patient Services Representative for Float Pool
  • CARLE
  • Urbana, IL
  • The Float Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily cl...
  • 3/26/2024 12:00:00 AM

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Patient Services Representative for Float Pool
  • Carle
  • Urbana, IL
  • Patient Services Representative for Float Pool + Department: Float Staff - CPG + Entity: Champaign-Urbana Service Area +...
  • 3/26/2024 12:00:00 AM

Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area. Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$57,794 to $72,528
Champaign, Illinois area prices
were up 1.3% from a year ago