Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Job Details
Reports To: Casing Operations Supervisor and District Manager
Scope of Work
Supervise the duties and responsibilities of both field and shop personnel through coordination of equipment and employees.
Duties & Responsibilities: These are not listed in relation to their priority or importance.
Requirements
Skills & Knowledge:
Minimum Qualifications:
Special Requirements
Physical Demands
Audio-Visual & Licensing Demands
Required Actions
In an 8 hour day this job may include
Work Environment
This job may include
Repetitive Motions
Maneuverability
Driver Criteria:
This is our preferred guideline for insured drivers. Individual exceptions may be considered to some degree.
Requiring Driver Exclusions:
Type of Violations Defined:
Clear All
0 Member Services Supervisor jobs found in Cheyenne, WY area