Member Services Supervisor jobs in Chico, CA

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Member Services Representative
  • GYM MANAGEMENT SERVICES LLC
  • Eureka, CA OTHER
  • Job Details

    Job Location:    Eureka, CA
    Salary Range:    $15.75 - $18.00 Hourly

    Description

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    • Predictable and reliable attendance

    Qualifications


    Qualifications/Requirements

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

    Physical Demands

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 75 lbs.
    • Will occasionally encounter toxic chemicals during shift.
  • 23 Days Ago

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Supervisor Nursing - Emergency Services
  • Providence Health
  • Eureka, CA FULL_TIME
  • Description Under the general direction of the Director assigned by The Chief Nursing Officer, coordinates available resources to efficiently and effectively provide professional patient care and serv...
  • 19 Days Ago

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Supervisor, Gas Support Services
  • PG&E Corporation
  • Eureka, CA FULL_TIME
  • Requisition ID # 155989 Job Category: Administrative / Clerical Job Level: SupervisorBusiness Unit: Operations - OtherWork Type: HybridJob Location: Eureka; Napa; Santa Rosa; Ukiah Department Overview...
  • 8 Days Ago

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Clinical Supervisor
  • Redwood Community Services
  • Eureka, CA FULL_TIME
  • Clinical Supervisor - Behavioral Health Services & Wraparound One (1) Full-Time/Exempt/$85,176.00 Annually (DOE) Pay differentials offered - must qualify through testing or verification for the follow...
  • 24 Days Ago

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Office Supervisor
  • Prime Healthcare Services
  • Redding, CA FULL_TIME
  • Location US-CA-Redding ID 2024-156073 Category Supervisor Position Type Full Time Shift Days Job Type Non-Exempt OverviewJoin an award-winning team of dedicated professionals committed to our core val...
  • 8 Days Ago

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Member Services Specialist
  • Coast Central Credit Union
  • Eureka, CA FULL_TIME
  • We do not accept applications through this site. To apply, full job description & application please visit: coastccu.org/community/careers/ **This is not remote work.** This a regular, full-time Membe...
  • Just Posted

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0 Member Services Supervisor jobs found in Chico, CA area

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Department Manager
  • Buffalo Wild Wings
  • Chico, CA
  • Job Description All World Wide Wings Manager Responsibilities: n n All managers, regardless of position, share responsib...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • UST Select
  • Chico, CA
  • Customer Service Representative Job Type Full-time Description **UST Select Overview** UST Select is a logistics solutio...
  • 3/27/2024 12:00:00 AM

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Universal Member Service Representative
  • Self Help
  • Chico, CA
  • ** Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:** UNIVE01755 Showing...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Bangor, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Recycling Attendant
  • Butte County, CA
  • Oroville, CA
  • Salary : $39,894.40 - $53,456.00 Annually Location : Oroville/Chico Area, CA Job Type: Regular Help Job Number: 24119591...
  • 3/24/2024 12:00:00 AM

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Unit Secretary/CNA - Perianesthesia
  • Enloe Medical Center
  • Chico, CA
  • Pay Range: $ 19.32/hr - $ 21.88/hr - $ 24.74/hr *Please note, the highest starting rate as a new hire is $21.88/hr, base...
  • 3/24/2024 12:00:00 AM

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Caregiver
  • Sevita
  • Chico, CA
  • Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellect...
  • 3/24/2024 12:00:00 AM

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Direct Support Professional
  • Sevita
  • Chico, CA
  • Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellect...
  • 3/24/2024 12:00:00 AM

Chico is the most populous city in Butte County, California, United States. As of the 2010 United States Census, the population was 86,187, reflecting an increase of 26,233 from the 59,954 counted in the 2000 Census. The city is the cultural, economic, and educational center of the northern Sacramento Valley and home to both California State University, Chico and Bidwell Park, the country's 26th largest municipal park and the 13th largest municipally-owned park. Bidwell Park makes up over 17% of the city. Other cities in close proximity to the Chico Metropolitan Area (population 212,000) incl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$62,193 to $78,049
Chico, California area prices
were up 2.5% from a year ago