Member Services Supervisor jobs in Concord, NH

POSITION SUMMARY:

The Administrative Services Supervisor will coordinate and perform a diverse set of support tasks, managing administrative staff and assisting Executive Director with property management to ensure the organization have the resources necessary to operate smoothly and efficiently.

SUPERVISORY RESPONSIBILITIES:

• Supervision of administrative staff that are responsible for office administration.
• Organizes and oversees the schedules and work of administrative staff.
• Conducts and/or assists with performance evaluations that are timely and constructive.
• Assists with discipline and termination of employees as needed and in accordance with company policy.

DUTIES/RESPONSIBILITIES:

• Maintain effective communications with community members throughout the year by using direct contact, email, website, social media, newsletters/updates, and other forms as appropriate.
• Assists Executive Director with member’s orientations related to new members of the club, dwelling use and ownership, amenity use, rules, regulations, and policies.
• Assists the Executive Director in the development of plans, policies, and procedures designed to increase overall effectiveness and efficiency of Association’s operations.
• Assists the Executive Director and Facilities Manager with security, storage, administrative equipment and day-to-day operations of administrative functions.
• Supports other departments and staff.
• Assists Executive Director with creating budgets for supplies, equipment, and contract services.
• Helps the Executive Director identify opportunities for cost savings, better efficiency, or other improvements; recommends and implements policy or process changes as appropriate.
• Assists Executive Director and Facilities Manager with monitoring construction or renovation projects.
• Collaborates with Executive Director and staff to create functional and productive work and recreational spaces.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Excellent communication and interpersonal skills.
• Ability to identify and solve problems and conduct cost-benefit analyses.
• Ability to solve basic math problems.
• Proficient in Microsoft Office Suite, QuickBooks, or similar software.
• Working knowledge of basic business and management principles, leadership skills, staff and resource coordination, accounting practices, and an understanding of general human resource modeling.
• Must be a self-starter, team player, reliable and have an eye for detail.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to navigate various departments and locations of the company.
• Valid driver’s license.

EDUCATION AND EXPERIENCE:

• Three to five years of related experience and/or bachelor’s degree in a related field.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Supervisor: 2 years (Required)

Ability to Relocate:

• Gilford, NH 03249: Relocate before starting work (Required)

Work Location: In person