Member Services Supervisor jobs in Dayton, OH

Come join a team where we invest in you both personally and professionally for your growth, all while having fun. Employees can be rewarded with incentives and advancement opportunities.

A Quality Facility Services provides janitorial services to Ohio and surrounding areas. Disrupting the industry utilizing innovation and execution, we are looking for dedicated team mates who take pride in their work.

Why wait? Apply Today! Immediate Openings!

Benefits:

Health Benefits for full-time Employees

Full and Part-Time Positions Available (find what fits your needs)

Culture of career-minded and pursuing growth and learning

Comprehensive Paid Training.

Advancement Opportunities

Referral Incentives

Staff appreciation lunches/parties

Uniforms provided.

Job Purpose:

The role of the Supervisor is an exciting role in which the Supervisor not only interacts and trains team members, but also becomes an extension of the Junior Branch Manager.

A Supervisor is always on call during their designated shift and must be available on weekends.

Duties

• Managing, training, and developing direct reports to ensure the highest level of customer satisfaction.
• Daily huddle and weekly meetings with Junior Branch Manager.
• Report customer interactions through the Salesforce platform.
• Perform inspections/final walk-throughs and correction of deficiencies in the building(s).
• Train, develop, and motivate staff.
• Identify employees who can be promoted and/or want more hours.
• Maintaining or beating budgeted labor goals.
• Re-engineering cleaning processes to become more efficient.
• Deliver supplies to buildings.
• Launder rags, mop heads, dust mop heads, etc.
• Ensure all cleaners have proper supplies and tools in advance.
• Communicating important information to staff such as changes in budgeted hours, processes, and procedures.
• Be accountable for labor overages on a weekly basis along with any customer complaints that may arise.
• Most importantly, a Supervisor is expected to work with the Junior Branch Manager to generate the best possible outcome for the client as well as the company.

Requirements:

• Must be at least 18 years of age
• Must have reliable transportation to and from work.
• Ability to work independently with minimal supervision and be dependable
• Strong attention to details
• Strong communication and listening skills