Member Services Supervisor jobs in Dothan, AL
Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Member Services Supervisor jobs
General Services & Farm Supervisor
- Ag Jobs
-
Headland, AL
FULL_TIME
-
SUMMARY
Position reports directly to the General Services Superintendent. This position will assist the GS Superintendent in all support operations for the yeast manufacturing and drying plants, as well as the wastewater treatment operations. May receive occasional work direction from other Plant Management.
This position will have direct responsibility for general services/customer service operators as well as farm/wastewater treatment operators. This position will require the ability to perform every operator job in this department as necessary and cover for operator absences on an emergency basis. In addition, this supervisor will cover for the General Services Superintendent as needed.
This position will require proactive and professional communication across a broad spectrum of personnel including contractors, farmers, truck drivers, and corporate support staff.
This position supports the entirety of the Dothan Plant operations to ensure a safe, organized, and quality workplace. This includes being a leader and participant in a world class safety culture.
Above average knowledge or ability to learn computer applications, including Microsoft Office & SAP/Oracle are essential to this job function.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary responsibilities of this position include but are not limited to the following...- Work with corporate customer service to oversee truck loading schedule and report to GS Superintendent any issues or deviations from the schedule that may impact customer.
- Supervise all aspects of the wastewater treatment farm including irrigation, operator schedules and tasks, farmer management, contractor management, and state regulations/sampling requirements.
- Work independently with plant consultant and outside lab on wastewater treatment and testing.
- Accurately record all data related to farm operations in spreadsheets or other software for audit needs.
- Supervise all aspects of the General Services department including operator schedules and tasks, cleaning schedules, incoming and outbound shipments, contractor management, and plant inventory.
- Accurately record and document all necessary paperwork for the above listed tasks for audit needs.
- Daily update of GS/Farm VPM board. 5S and Lean documentation.
- Daily update of maintenance Mapcon/workorder issuing and completion monitoring.
- Daily check of the cleaning schedule and supervision that tasks are being done properly.
- Weekly check of the eye wash/safety shower inspection forms and periodic audit that they are being done properly.
- Weekly inspection of the cream load out magnet trap inspection log and that it is being done properly.
- Ensure Semi-Annual stormwater samples are being taken per permit requirements and taken to outside lab correctly for analysis.
- Scanning and file retention for all ingredient and raw material ordering as well as finished product shipping from dryer.
- Assist with various support duties when necessary for plant operation.
- Other duties as assigned by the GS Superintendent or Plant Manager.
SUPERVISORY RESPONSIBILITIES
- Supervises a total of 5 hourly employees. (2 Farm Operators & 3 GS Operators). Indirectly responsible for other teams in the plant to ensure tasks are being completed and safety culture is being adhered to.
- Responsible for the overall direction, coordination, scheduling, and evaluation of these individuals.
- Carries out supervisory responsibilities in accordance with the organization's policies.
- Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
- Active and hands on supervision to problem solve and resolve day to day issues.
- Responsible and accountable for the safety of all assigned personnel.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be customer service oriented and skilled in positively resolving customer and public concerns.
- Must be able to affectively find resolutions in various problems that arise in plant operations.
- Must be able to communicate with outside vendors, contractors, and team members professionally and positively.
- Above average spreadsheet and word processing skills are required. Windows operating system and Microsoft Office experience required.
- Requires ability to resolve issues related to customer service, shipments, deliveries, outside vendors.
- Effective organizational skills and ability to prioritize are required to handle detailed information and multiple tasks/priorities.
- Knowledge or ability to learn ERP systems effectively such as Oracle/SAP is required for this position.
- The ability to prioritize, organize and delegate to others while following through to ensure completion of assignments is required.
- Paperwork/spreadsheets demand high level of attention to detail.
- Must have excellent organizational and interpersonal communication skills with proven decision-making ability
- Experience in leadership in a factory/manufacturing setting preferred. Experience with 5S and Lean Principles preferred.
**Effective problem-solving skills and ability to work out issues by professional communication through multiple departments/individuals is a requirement of this position.
EDUCATION and/or EXPERIENCE
High school diploma required. 5 years of experience in a food grade production facility or similar industry preferred. Progressive experience in management and people leadership preferred. Education in chemistry, soil/ag science, or business a plus.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to type routine reports and correspondence. Ability to speak effectively before groups of employees of organization. Must communicate with multiple departments and vendors professionally and clearly.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to interpret large amounts of data for reporting and process improvement.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
NA
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. This position requires the ability to do all job functions in which it supervises.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes, or airborne particles, outside weather conditions, and extreme cold. The noise level in the work environment is usually moderate. Primary functions of this position are in the office environment but must occasionally be in production areas or exposed to outside weather. - 17 Days Ago
General Services & Farm Supervisor
- Lesaffre Group
-
Headland, AL
FULL_TIME
- SUMMARY Position reports directly to the General Services Superintendent. This position will assist the GS Superintendent in all support operations for the yeast manufacturing and drying plants, as we...
- 18 Days Ago
REGISTERED NURSE - HOUSE SUPERVISOR - NIGHTS
- Universal Health Services, Inc.
-
Dothan, AL
FULL_TIME
- Responsibilities Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies operating through its subsidiary acute care hospitals, behavio...
- 1 Month Ago
Retail Print and Client Services Supervisor - Key Carrier
- Office Depot
-
Dothan, AL
FULL_TIME
- Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the pers...
- 15 Days Ago
Crew Member (Traffic Flagger)
- Flagger Force Traffic Control Services
-
Geneva, AL
FULL_TIME
- Are you up for a new challenge every day?Hiring Immediately! Apply today!Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.As an entry-level crew mem...
- Just Posted
Sales Floor Dept Supervisor - Pro Services-Building Materials
- Lowes
-
Enterprise, AL
FULL_TIME
- Expand your career possibilities.Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below...
- Just Posted
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0 Member Services Supervisor jobs found in Dothan, AL area
Specialist Technician for Installing Auto Glass
- Glass Doctor
-
Dothan, AL
- We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick ...
- 4/26/2024 12:00:00 AM
Maintenance/Construction Operator (DU)
- City of Dothan, AL
-
Dothan, AL
- Salary: $17.01 - $27.20 Hourly Location : Dothan, AL Job Type: FULL TIME Job Number: 376-24-05DU Department: DOTHAN UTIL...
- 4/26/2024 12:00:00 AM
Dialysis Social Worker-MSW
- Dialysis Clinic, Inc.
-
Dothan, AL
- Overview Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize ind...
- 4/25/2024 12:00:00 AM
Home Health RN
- A-Line Staffing Solutions
-
Dothan, AL
- Job Description Job Description ***Now Hiring*** Home Health RN in the Dothan, AL & surrounding area. Please review and ...
- 4/25/2024 12:00:00 AM
Medical Social Worker LMSW
- Amedisys
-
Dothan, AL
- Overview PRN Days Are you a higly skilled and compassionate medical social worker looking for a rewarding career in home...
- 4/25/2024 12:00:00 AM
Travel Nurse RN - Med Surg / Telemetry - $1,649 per week
- Hiring Now!
-
Dothan, AL
- Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Dothan, Al...
- 4/24/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,573 per week
- Adventist Health
-
Dothan, AL
- Fusion Medical Staffing-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Dothan, Alabama. Job D...
- 4/24/2024 12:00:00 AM
Cashier
- Walmart
-
Dothan, AL
- Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
- 4/24/2024 12:00:00 AM
About Dothan, Alabama
Dothan /ˈdoʊθən/ is a city in Dale, Henry, and Houston counties in the U.S. state of Alabama. It is the county seat of Houston County and the seventh largest city in Alabama, with a population of 65,496 at the 2010 census. It is near the state's southeastern corner, approximately 20 miles (32 km) west of the Georgia state line and 16 miles (26 km) north of Florida. It is named after the biblical city, the place where Joseph's brothers threw him into a cistern and sold him into slavery in Egypt.
Dothan is the principal city of the Dothan, Alabama metropolitan area, which encompasses all of Gene...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$52,553 to $65,952
Dothan, Alabama area prices
were up 1.3% from a year ago
were up 1.3% from a year ago