Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Richland Newhope is dedicated to supporting people to be valued members of their community and to live the life they desire.
PRIMARYFUNCTION: Plans, schedules and supervises the work of food service employees and laundry worker. Responsible for the following: ordering of food supplies, food service delivery, preparation and storage, completion of purchase orders, and meeting requirements of ICF/DD’s. Evaluates employee performances, approves leave requests and disciplinary action. Plans and prepares menus according to dietary needs and physician orders, and prepare reports and forms in a timely and accurate manner. Reviews bills and invoices to determine accuracy and approves for payment. Works with Registered Dietician to ensure compliance of nutritional requirements for Residential Services. Assists with completion of billing and reporting procedures. Oversees the residential laundry operations.
QUALIFICATIONS: Completion of secondary education and 18 months of food preparation and purchasing experience, including supervision of others, or equivalent. Trained in food production and kitchen sanitation. Must possess and maintain a valid Ohio Driver’s License and maintain insurability as required by Board Policy. A combination of education and experience may be considered. Good physical stamina with the ability to lift 50 pounds, bend and stoop.
The County benefits package includes health, dental, life, additional life, optional vision, and other benefits related to public sector employment. Additionally, Richland County employment includes participation in the Ohio Public Employees Retirement System (“OPERS”).
Clear All
0 Member Services Supervisor jobs found in Elyria, OH area