Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Are you a career-focused customer service professional who leads and listens with empathy? We are hiring a full-time Member Services Representative for an onsite position at our company headquarters.
Compensation: $20.00 per hour plus benefits (health, dental & vision insurance, 15 days PTO, 401(k) program with an employer match, and more)
Work Schedule: Monday-Friday 9:00 AM - 5:00 PM
Location: 1250 South Pine Island Road, Plantation, FL 33324
This opportunity is a great stepping stone for individuals looking to expand their customer service excellence by breaking into the corporate world. Our Member Services Representative team is responsible for the following:
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