Member Services Supervisor jobs in Fort Smith, AR

JOB SUMMARY
The Animal Services Supervisor, under the supervision of the Support Services Lieutenant, oversees and supervises the day-to-day operations of the Fort Smith Animal Services Unit personnel and equipment. The position acts as a liaison between all other areas of the Fort Smith Police Department, Animal Services Unit and the contracted animal shelter for the City of Fort Smith.

ESSENTIAL DUTIES/RESPONSIBILITIES
Note: All City of Fort Smith positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees, and have regular and reliable attendance that is non-disruptive. Must show cooperation and respect to fellow employees and supervisors at all times. All other duties as assigned by the immediate supervisor and/or department director.

• Will serve as primary liaison between the FSPD Animal Services Unit, FSPD Administration, and the contracted City of Fort Smith Animal Shelter.
• Oversees as well as participates in the enforcement of all City of Fort Smith animal ordinances and applicable Arkansas State laws.
• Perform scheduling and review of citizen appeals for aggressive/vicious classification.
• Prepares accurate reports to include calls for service, monthly animal intake reports, bite reports, aggressive/vicious reports, and other reports as needed for administrative staff.
• Be familiar with the contract between the City of Fort Smith and the chosen animal shelter facility. This includes reviewing the terms for applicability and verifying monthly charges to the City of Fort Smith for shelter services rendered.
• Assistant the Division Commander with the preparation and creation of the yearly budget by identifying the needs and amounts of resources needed by the unit.
• Participate in the recruitment, selection, hiring, and training of all animal warden employment candidates.
• Locate and prepare purchase requests for needed items utilizing City of Fort Smith and Fort Smith Police Department procurement procedures.
• Provides guidance to and reviews reports submitted by the animal wardens. Conducts pre-court review of cases with wardens.
• Coordinates community education material, events, and activities involving animal related topics.
• Speaks to the public at education events, city board meetings and other community events about responsible pet ownership or ASU activities.
• Share information and work with FSPD uniformed officers and other law enforcement agencies as directed and appropriate.
• Maintain certification or training for euthanasia and rabies protocols.
• Regular attendance and timeliness are required.

SUPERVISORY RESPONSIBILITIES

• Performs supervisory duties for all Fort Smith Animal Services Wardens. This includes the creation of employee schedules, assignment of duties, investigate complaints, evaluate complaints and provide disciplinary recommendations, enforce policy and procedures, and conduct yearly evaluations of employee performance.
• May be required to be on call after business hours to aid animal wardens or police field supervision. May also be required to respond to situations after business hours.
• Must be able to compile, calculate, and analyze statistical data to prepare reports.
• Must be able to work independently and make decisions on a variety of tasks.
• Working knowledge of FSPD policies, procedures, and those policies pertaining to non-uniformed employees as contained in the Human Resources Policy Handbook.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High School Diploma or GED is required.
• A minimum of five (5) years of experience in animal services as either a warden/officer, veterinary technician, animal shelter management, or a combination.
• A minimum of three (3) years of experience in management of employees and/or leadership required.
• Must be able to develop relationships with multiple different entities and maintain those relationships throughout employment.

Preferred Qualifications

• Associate’s degree in related field.
• Certification as an animal warden/officer.
• Five (5) years of experience leading an animal control unit as a supervisor.

OTHER SKILLS AND ABILITIES

• Organizational skills and an impeccable attention to details are required to successfully perform this job.
• Must possess a valid driver’s license.
• Excellent communication skills in both oral and written forms.
• The incumbent must have thorough operational knowledge of the use of a personal computer system, as well as various software packages such as Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Acrobat.
• A thorough knowledge of state laws and local ordinances.
• Ability to develop policies affecting the Animal Services Unit.
• Must possess a thorough knowledge of Arkansas statutes, local ordinances, and applicable U.S. Supreme Court rulings and be able to apply those laws to everyday scenarios or situations.

POSITION DESIGNATIONS
This position is designated as essential during inclement weather events. City services will be maintained during inclement weather, such as heavy snow or ice storms and all essential employees are expected to report to work due to the critical functions of the position. This position may be able to work remotely, based on need and upon approval of the Chief of Police or his/her designee.

This position does have the potential to drive as part of their regular job duties.

This position is designated as a safety/security sensitive position and is subject to random DOT drug and alcohol screenings and/or non-DOT drug and alcohol screenings (a safety/security sensitive position is one in which a momentary lapse in attention may result in injury or death of another person).

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand, walk, talk, and hear. The employee must be able to lift up to 100 lbs. without restriction.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment while within the police department is usually moderate. Outside the police department, the noise level can be loud.

EMPLOYMENT SCREENINGS
This position requires the below screenings prior to employment:

• Criminal and Personal Background Investigation
• Fingerprint Arrest/Warrant History Check
• Motor Vehicle Record Check
• Post-Offer Drug Screen in accordance with the Arkansas Medical Marijuana Amendment
• Upon hire, will be required to pass Criminal Justice Information Security (CJIS) certification training